Bilingual Receptionist / Administrative Assistant

Are you the welcoming face and voice that makes a lasting first impression, creating an exceptional client experience from the very first interaction?

Do you excel at multitasking while maintaining a calm and professional demeanor, ensuring every client feels heard and valued?

Can you balance administrative precision with empathetic client engagement, seamlessly blending efficiency with care in a fast-paced legal environment?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

 

At NextLaw, the highest-rated criminal and injury law firm in the Northwest, we redefine the client experience in criminal defense and personal injury cases. Our team, led by former prosecutors with decades of combined legal expertise, is committed to delivering exceptional legal representation and unmatched client service. From our headquarters in Tacoma, WA, we embody a steadfast dedication to our clients, driven by core values like “OutCare” and “Obsessed with Winning.”

Our firm has a visionary goal: to become the most visible criminal and injury law firm in the Pacific Northwest. We operate with a cohesive, values-driven team, providing unparalleled legal representation while creating a client experience that exceeds expectations. Every interaction is marked by empathy, attentiveness, and professionalism, ensuring that each client feels like our only client.

As NextLaw grows rapidly to meet the demands of an expanding client base, the need for a dedicated Receptionist/Administrative Assistant has become paramount. This role is vital to ensuring every client receives the exceptional service and seamless intake experience our firm is known for. With increasing opportunities to serve those in need, this position is critical to maintaining our operational efficiency and upholding the high standards of professionalism and care that distinguish us.

 

What you’ll do:

• Client Engagement: Serve as the firm's ambassador of first impressions, greeting clients warmly and ensuring a welcoming experience, whether in person or over the phone.
• Call Handling: Answer incoming calls promptly, ensuring no calls are disconnected and efficiently identifying leads versus non-leads. Route calls appropriately or perform brief intake before forwarding to an attorney.
• Intake Support: Play a critical role in the intake process, gathering preliminary client information to ensure a smooth transition for legal teams.
• Administrative Assistance: Support administrative functions, including managing schedules, maintaining client records, and ensuring operational efficiency.

What we’re looking for: 

• Experience: Previous receptionist or administrative assistant experience preferred, but trainable candidates with the right attitude will be considered.
• Bilingual Skills: Must be fluent in both Spanish and English to accommodate diverse client needs.
• Communication and Professionalism: The ideal candidate is an effective communicator, adept at engaging with clients and ensuring every interaction is positive and professional. They must demonstrate a polished demeanor, possess excellent phone etiquette, and exhibit strong interpersonal skills in all interactions.
• Client-Centric Approach: Commitment to providing exceptional service and treating every client interaction as a priority.
• Diligence and Accountability: Approaches all tasks with a sense of urgency and responsibility, demonstrating a strong belief in the importance of their role. Maintains a focused and proactive attitude, ensuring no detail is overlooked.
• Multitasking Ability: Proven capability to manage multiple tasks effectively without losing focus or quality.

 

Why you should work here: 

• Collaborative and Driven Work Culture: Join a close-knit team of nine professionals who are fully aligned with the firm’s mission and core values. Our work-hard, play-hard culture thrives on hustle, dedication, and mutual support to achieve exceptional results.
• Employee Recognition and Appreciation: Be part of a firm that values and celebrates its team members. From regular recognition of outstanding performance to thoughtful initiatives that show appreciation, we ensure every employee feels valued and motivated.
• Opportunities for Growth: Experience robust onboarding, continuous training, and a commitment to career advancement.
• Meaningful Work: Contribute to a firm that makes a real difference in clients’ lives. From criminal defense to personal injury cases, your efforts will provide critical support to clients during challenging times, ensuring they receive the care and advocacy they deserve.

 

Additional perks:

• Comprehensive Health Coverage: Full medical insurance, including coverage for dependents, as well as dental and vision plans.
• Generous Paid Time Off (PTO): Enjoy 4 weeks of annual paid time off, plus additional sick pay.
• Performance Bonuses: Earn additional incentives through performance-based bonuses that recognize and reward your contributions to the firm's success.

 

At NextLaw, the role of Receptionist/Administrative Assistant is more than just a position—it’s an opportunity to be the welcoming presence that sets the tone for exceptional client experiences. As the first point of contact, your contributions will reflect our values of OutCare, client commitment, and excellence. Join us in shaping a future defined by empathy, expertise, and unparalleled service.