Director of Intake

Do you have experience in leading intake teams and driving growth in both revenue and operational efficiency?

Are you passionate about aligning client intake strategies with broader firm goals in the fast-paced and competitive personal injury law space?

Final question: When faced with a challenge, do you get excited or run away?

 

IMPORTANT: TO APPLY

• If you have any questions, please email recruit@crisp.co only.
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At Alexander Shunnarah Trial Attorneys, our mission extends beyond just winning cases—we’re delivering justice, providing unparalleled client service, and building a dominant legal brand that drives real impact. Founded on principles of passion, purpose, and an unwavering commitment to justice, we have rapidly expanded our presence nationwide, achieving life-changing results for our clients. With a team dedicated to fighting for the rights of the injured and a firm generating nine-figure revenue, we move fast, make data-backed decisions, and leverage cutting-edge technology to maximize efficiency and scale aggressively. Our trajectory continues upward as we expand our impact and redefine what’s possible in the legal industry.

We are seeking a Director of Intake to lead and optimize our intake operations, ensuring we convert potential clients into firm cases at scale. This role is for a proven leader who thrives in a high-performance environment and knows how to scale an intake department in a growing legal firm. If you are a data-driven strategist who knows how to manage teams, streamline processes, and increase client acquisition, we want you on our team.

 

What You’ll Do:

Team Leadership & Development:

• Take full ownership of the Intake department, leading a team of intake specialists and call supervisors to ensure high performance and motivation.
• Build, train, and develop intake professionals, ensuring alignment with the firm's goals and commitment to client service excellence.
• Foster a culture of accountability, continuous learning, and high performance to optimize team effectiveness.

Intake Process Management & Optimization:

• Lead hands-on efforts to optimize and scale the intake process, ensuring operational efficiency while improving client conversion rates.
• Streamline workflows to make the intake process a proactive, client-focused operation that drives business growth.
• Collaborate with marketing, operations, and sales teams to align intake strategies with firm-wide objectives.

Performance Accountability & Strategic Growth:

• Take full ownership of key performance indicators (KPIs) such as client conversion rates, data accuracy, and evidence turnaround times.
• Identify bottlenecks in the intake process and implement data-driven solutions to improve efficiency.
• Develop strategic initiatives that align intake efforts with broader firm growth targets.
• Stay ahead of industry trends, continuously improving intake processes with cutting-edge technology and AI-driven automation.

 

What We’re Looking For:

Experience & Skills:

• 6+ years of experience in intake management, with at least 2 years in a leadership role within a personal injury law firm.
• Proven track record of scaling intake teams and driving growth in client conversions.
• Strong sales-oriented mindset, with a deep understanding of intake as a client acquisition tool.
• Hands-on leadership style, with a focus on team development and performance improvement.
• Expertise in intake management systems, data analytics, and CRM tools.
• Ability to leverage technology and automation to enhance intake efficiency and effectiveness.
• Strong ability to thrive in a fast-paced, high-growth environment and make decisive, data-backed decisions.

Cultural Fit:

• A high-performance, results-driven leader.
• Thrives in a competitive, fast-moving environment.
• Strong sense of ownership, accountability, and urgency.
• A proactive problem solver with a bias for action.

 

Why You Should Work Here:

Dynamic Pace:

• We move fast. We optimize relentlessly. We drive results.

Growth & Evolution:

• Be a key player in a scaling business where your expertise will shape how we dominate client intake.

Culture of Performance:

• We are data-obsessed, competitive, and relentless in our pursuit of excellence.

Autonomy & Innovation:

• If you have an idea to improve efficiency or scale results, we give you the freedom to test, iterate, and make it happen.

Continuous Improvement:

• We don’t settle. We optimize, refine, and innovate—because standing still is not an option.

Benefits & Perks:

• Comprehensive medical, dental, and vision coverage
• Supplemental insurance options
• Disability insurance coverage
• Paid maternity leave
• Paid holidays and 15 days of paid time off (PTO)
• Paid inclement weather days
• Support System for Legal Questions
• Holiday Parties

Join Our Team:

At Alexander Shunnarah Trial Attorneys, the Director of Intake role is more than just managing intake—it’s about scaling a dominant legal brand, driving high-impact results, and shaping the future of client acquisition.

If you’re ready to step into a pivotal role at a fast-growing, high-performance firm and make a measurable impact, we invite you to apply today.