Operations Manager

Are you a dynamic leader with a passion for operational excellence, ready to drive efficiency and innovation within a distinguished legal firm?

Do you possess the strategic insight to enhance internal processes, ensuring seamless coordination across teams and optimizing resource management?

Is your approach to operations characterized by proactive problem-solving, meticulous attention to detail, and a collaborative spirit?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

 

At O’Brien & Ford PC, a leading personal injury law firm in Buffalo, New York, established in 2012, we've secured tens of millions of dollars for injured New Yorkers. Our legal team brings over 84 years of combined experience, and we intentionally handle a lower volume of cases to focus our energy and resources on maximizing our clients’ compensation. We prepare every case as if it's going to trial, reflecting our unwavering commitment to justice and client advocacy.

Our firm's ethos is deeply rooted in integrity, communication, and personalized attention. We believe in empowering our team members and fostering a collaborative environment where every voice is valued. Our attorneys and staff, many with over a decade of experience, work cohesively to provide high-quality, client-focused legal services.

As our firm continues to provide top-tier legal representation and personalized client service, we recognize the need for a dedicated Operations Manager to support our growing operational demands. This new role is a critical addition to our team, ensuring that our internal processes run efficiently and that we remain agile in an evolving legal landscape. With responsibilities spanning financial oversight, vendor coordination, and strategic planning, the Operations Manager will play a key role in enhancing firm-wide performance, optimizing resources, and reinforcing our commitment to delivering exceptional legal services.

 

What you’ll do:

• Process Development and Improvement: Assess existing workflows and identify opportunities to enhance efficiency and effectiveness. Develop and implement new processes that streamline operations, eliminate bottlenecks, and support the firm's long-term growth and success.
• Performance Metrics: Develop and implement key performance indicators (KPIs) to measure both firm-wide operational success and individual employee performance. Regularly track, analyze, and refine these metrics to drive accountability, enhance efficiency, and support continuous improvement.
• Financial Analysis: Conduct comprehensive financial analysis to monitor expenditures, assess budget allocations, and ensure financial efficiency across the firm.​
• Vendor Management: Oversee and maintain strong relationships with all vendors, ensuring clear communication and alignment with firm objectives. Negotiate contracts, coordinate ongoing projects and deliverables, and act as the primary liaison to ensure vendors meet expectations and deadlines.
• Insurance Management: Manage firm insurance policies by ensuring timely payments, active coverage, compliance, and renewals. Liaise with providers to review terms and address any necessary adjustments.
• Office Space Planning: Lead efforts in identifying and evaluating new office spaces that meet our operational needs and support a productive work environment.​
• Policy Development: Create and implement an employee handbook outlining firm policies, procedures, and expectations to standardize operations, enhance compliance, and foster a cohesive workplace culture.
• Onboarding and Training: Develop and implement a comprehensive onboarding program that seamlessly integrates new hires, equipping them with the knowledge, resources, and support needed to excel in their roles.
• Employee Recognition: Design and implement an employee recognition system to acknowledge and reward staff contributions, fostering a positive and motivating work environment.
• Marketing and Public Relations: Work closely with leadership to develop and implement strategies to enhance the firm's public image, community engagement, and brand presence. Brainstorm and execute marketing initiatives that align with our firm's values, strengthen client advocacy, and effectively reach our target audience.

 

What we’re looking for: 

• Experience: 3-5 years in operations management, preferably within a professional services environment.​
• Leadership Skills: Proven ability to lead initiatives, manage projects, and collaborate effectively with diverse teams.​
• Analytical Thinking: Strong analytical skills with the ability to interpret financial data and make informed decisions.​
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with a strong ability to build relationships, facilitate collaboration, and ensure clear, professional, and productive interactions.
• Confidence and Initiative: A self-starter with the confidence to take ownership of responsibilities, navigate challenges independently, and drive initiatives through proactive problem-solving and minimal direction.
• Adaptability: Ability to thrive in a dynamic environment and manage multiple priorities effectively.​
• Cultural Fit: Alignment with our firm's values of integrity, client focus, and continuous improvement.

 

Why you should work here: 

• Empowering and Collaborative Culture: Be part of a team that values growth, fosters a supportive workplace, and nurtures every member, where long-term staff collaborate seamlessly to achieve shared success.
• Client-Centered Philosophy: Join a firm that truly values its clients, taking the time to build meaningful relationships and provide personalized support throughout their legal journey.
• Professional Growth: Engage in a role with clear pathways for advancement, with the potential to progress to Operations Director and Chief Operating Officer positions over time.​
• Community Impact: Participate in meaningful work that extends beyond legal representation, impacting lives through dedicated client advocacy.

 

At O’Brien & Ford PC, your role as Operations Manager is integral to our mission of delivering exceptional legal services and maintaining operational excellence. Your leadership and strategic insights will drive our firm's success and contribute to a work environment that values collaboration, innovation, and client satisfaction.​

By embracing this role, you join a team that is dedicated to making a tangible difference in the lives of our clients and within our community. We invite you to be part of our commitment to justice, integrity, and operational excellence.