Director of Operations

Are you a champion of operational excellence, skilled in transforming law firm processes into models of efficiency and effectiveness?​

Do you have the strategic vision to enhance organizational structures, blending legal acumen with innovative operational strategies?​

Can you navigate the intricate dynamics of a law firm, orchestrating the synergy between legal teams, administrative staff, and external partners to align with the firm's success?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Lipton Law, a distinguished legal institution since 1964, we've dedicated ourselves to standing up for the rights of those injured, abused, or neglected due to the negligent, reckless, or intentional acts of others. Located in Southfield, Michigan, our firm maintains a tradition of excellence throughout the state by putting the needs of our clients first—ensuring they have the financial support and resources they need when faced with unanticipated injuries and challenges. Under the leadership of our experienced attorneys, including Jody B. Lipton and Marc E. Lipton, we have built a reputation for integrity, communication, and transparency. Our practice areas encompass personal injury, medical malpractice, auto accidents, nursing home abuse, and more, reflecting our steadfast commitment to justice and empathy.

Our firm's dedication to our clients and community is further exemplified through our comprehensive client communication strategies, including informative blogs and FAQs. These platforms not only keep our clients and community informed about legal developments and insights but also demonstrate our commitment to education and empowerment. The positive reviews and testimonials from our clients are a testament to our success not only in legal advocacy but in building lasting relationships based on trust and understanding. As a potential Director of Operations at our firm, you would be joining a team that excels in the legal arena and makes a tangible difference in people's lives, fostering a culture of growth, empathy, and excellence. This is an opportunity to be part of a legacy that transcends traditional legal practice, one that is deeply rooted in community, compassion, and a relentless pursuit of justice.​

At Lipton Law, the Director of Operations plays a crucial role in ensuring the firm operates with efficiency, clarity, and excellence. As the architect of our organizational structure, you will develop and refine workflows, optimize firm-wide processes, and drive strategic initiatives that enhance both internal operations and client service. Your leadership will empower attorneys and staff by creating streamlined systems that reduce inefficiencies, improve collaboration, and support the firm’s continued growth. This role is pivotal in maintaining our high standards of legal service, fostering a culture of accountability, and positioning Lipton Law as a leader in operational excellence within the legal industry.

What you’ll do:

• SOP & Workflow Optimization: Develop, refine, and enforce standardized procedures to streamline operations, eliminate bottlenecks, and improve efficiency across all departments.
• Performance Metrics & Audits: Establish firm KPIs, implement tracking systems, and conduct regular audits to measure efficiency, ensure compliance, and drive continuous improvement.
• Strategic Growth & Project Management: Collaborate with leadership to identify growth opportunities, scale operations, and drive long-term success. Lead high-impact projects that enhance client service, improve profitability, and ensure successful execution with measurable outcomes.
• Team Alignment & Communication: Establish recurring meetings, audits, and reviews to ensure operational alignment, improve collaboration, and maintain clear communication between lawyers, staff, and clients.
• Recruitment & Employee Development: Oversee recruitment, hiring, and onboarding processes to ensure the firm attracts and retains top talent. Implement development programs, conduct performance reviews, and create growth opportunities to build a strong and capable team.
• Accountability & Culture Building: Foster a positive, high-performing work environment by addressing conflicts, promoting accountability, and strengthening team cohesion. Ensure adherence to firm policies, document employee issues, and manage PTO and leave requests to maintain fairness and consistency.
• Vendor & Contract Management: Oversee vendor contracts, negotiate cost-saving agreements, and manage annual insurance renewals to ensure optimal coverage and financial efficiency.
• Financial Performance & Cost Control: Conduct financial reviews, implement cost-control measures, and develop an easy-to-read financial dashboard to track profitability, resource allocation, and operational efficiency.
• Payment & Financial Process Optimization: Streamline payment workflows, improve bookkeeping systems, and ensure seamless financial operations for improved accuracy and transparency.
• Information Technology Management: Oversee the implementation and utilization of legal technology solutions, including case management software like Filevine, to streamline operations and improve efficiency.​
• Facilities & Building Management: Oversee the maintenance and operational efficiency of the firm’s building, including the lower-level office spaces, while coordinating with existing managers and vendors to ensure smooth facility operations.

What we’re looking for: 

• Experience: At least 5+ years in operations management, with at least 2 years at the director level, preferably in a legal setting.​
• Leadership Skills: Proven track record in leading teams, managing cross-functional processes, and driving organizational change.​
• Strategic Thinking and Problem-Solving: Demonstrated ability to identify potential business blind spots and preemptively devise solutions. Adept at critical thinking and analysis to foresee and resolve challenges before they escalate into problems.​
• Culture & Team Leadership: Proven ability to foster a culture of collaboration, accountability, and teamwork, ensuring a high-performing and cohesive work environment.
• Technology Proficiency: Strong understanding of current technological trends and tools relevant to legal operations. Ability to leverage technology for improving operational efficiency.               

 

Why you should work here: 

• Legacy of Justice: Since 1964, we have been committed to advocating for those who have been injured, abused, or neglected, ensuring they receive the financial support and justice they deserve.
• Strong Team Culture: Our team has been together for years, with low turnover and a culture built on respect, collaboration, and shared dedication to our mission.
• Hardworking & High Standards: We uphold a culture of excellence, expecting team members to be driven, resilient, and committed to delivering the highest level of service.
• Meaningful Impact: Every role at Lipton Law contributes directly to holding negligent parties accountable and making a real difference in the lives of our clients and community.
• Supportive Work Environment: We value and respect each other, fostering a workplace where hard work is recognized, and team members are supported in their professional growth.

 

Additional perks:

• Retirement Savings: 401(k) plan with firm contributions and profit-sharing benefits.
• Health Insurance: Competitive employer-covered health insurance options.
• Paid Time Off & Holidays: Generous PTO, government holidays, and additional holiday perks.
• Flexible Work Arrangements: Flex time available after the initial employment period.
• Work-Life Balance: Extended holiday weekends and early closures on select days.

 

At Lipton Law, your role as Director of Operations is more than just a leadership position—it's an opportunity to shape the future of the firm, streamline processes, and create a workplace that operates at peak efficiency while maintaining a strong, collaborative culture. Your impact will allow the legal team to focus on advocacy, knowing that the firm’s operations are running smoothly. If you are strategic, solutions-oriented, and ready to drive change, we invite you to join our team and be a key force behind our continued success.