Intake Specialist

Are you a dynamic communicator with a passion for guiding clients through their legal journeys?

Do you excel in building trust and conveying value, ensuring clients feel supported from their first interaction?

Are you adept at managing operational tasks, ensuring seamless processes behind the scenes?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

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At Krizman Law, a respected criminal defense firm based in Denver, CO, we are dedicated to providing relentless legal advocacy and unwavering support to our clients. We specialize in providing fierce, strategic defense for individuals facing charges ranging from domestic violence and DUI to federal crimes and white-collar offenses. Our team consists of experienced trial lawyers who understand the system inside and out, allowing us to negotiate aggressively and fight tirelessly in and out of court. We believe in getting the full story, seeking fair and just resolutions, and standing our ground in trial. Our reputation is built on results, and we take pride in being the advocates our clients need when the system is stacked against them.

At Krizman Law, our mission goes beyond defense—we are committed to our core focus: ending the vicious cycle of the criminal injustice system, ensuring that those accused of crimes have a fair chance at longer, healthier, and happier lives. Our vision is clear: we are dedicated to going to trial at least once a month for the next five years to demonstrate to the existing power structure that we are willing to go to war for our clients.

Everything we do is fueled by a resounding ROAR—our core values that drive us forward:

• Relentlessness: We fight tirelessly for our clients, never backing down from a challenge.
• Openness: We believe in honest, transparent communication within our team and with our clients.
• Adaptability: We thrive in fast-changing environments, adjusting strategies to achieve the best outcomes.
• Results-Driven: We measure success by real impact—winning cases, changing lives, and setting new legal precedents.

To continue delivering on this mission, we are seeking an Intake Specialist who will serve as both the welcoming voice for potential clients and a key driver of operational efficiency. This role is crucial in understanding client needs, conveying the value of our services, and ensuring a smooth transition into our legal processes. As the first point of contact, you will shape the client experience, build trust, and drive the firm’s growth—all while ensuring the backend operations run smoothly. This role serves as the connecting force between departments, helping to refine workflows, implement changes to enhance the client experience, and optimize internal systems. This position is ideal for someone with a strong sales or intake background who also excels in process improvement, data-driven decision-making, and strategic execution.

 

What you’ll do:

• Intake: Conduct thorough intake interviews with potential clients, gathering key details about their case, assessing their needs, and determining how our firm can best assist them.
• Client Engagement: Serve as the initial point of contact for potential clients, building rapport and trust through empathetic and effective communication.
• Value Presentation: Clearly and effectively communicate the value of our firm’s services, addressing client concerns and emphasizing our unique strengths—dedication to strategic advocacy, unwavering support, and a results-driven approach to achieving the best possible outcomes.
• Operational & Administrative Support: Work closely with paralegals and attorneys, assisting with client communications, resolving operational challenges, and ensuring smooth workflows. Support administrative functions such as collections, invoicing, and document management to enhance efficiency and maintain smooth daily operations.
• Systems & Process Optimization: Support both intake and operations by refining workflows, improving coordination, and enhancing efficiency. Identify and implement solutions to streamline processes and eliminate bottlenecks.
• Data Analysis & KPI Development: Track intake performance, client conversion, and operational efficiency. Help develop KPIs that drive decision-making, accountability, and business growth.
• Strategic Operations & Business Growth: Support the firm’s operational strategy by identifying growth opportunities and implementing process improvements. Work with leadership to align intake and operations with long-term goals.

What we’re looking for: 

• Background: Proven experience in a client-facing role, preferably within a legal setting or in high-ticket sales environments.
• Sales Acumen: Demonstrated ability to close engagements effectively, particularly in situations requiring a consultative sales approach.
• Administrative Experience: Strong organizational skills with experience in administrative tasks such as invoicing, collections, and document management.
• Operational Proficiency: Skilled in analyzing and improving workflows to enhance efficiency and effectiveness. Adept at coordinating cross-functional tasks, supporting teams, and ensuring seamless operations.
• Business Acumen: Strong understanding of client engagement, revenue generation, and process efficiency. The ideal candidate understands how operational performance and client satisfaction impact overall business growth.
• Communication Skills: Exceptional verbal and written communication abilities, with a talent for building trust and conveying value.
• Grit & Tenacity: Highly driven and resilient, with a strong commitment to achieving results. Willing to take on challenges head-on, adapt to obstacles, and persist through difficulties to deliver outcomes that matter.
• Problem-Solving Ability: Skilled at identifying challenges, analyzing root causes, and implementing effective solutions.
• Empathy and Compassion: A genuine desire to help clients navigate challenging situations with understanding and support.         

 

Why you should work here: 

• Collaborative Culture: Join a team that values camaraderie, support, and accountability, where everyone works together to achieve success. The firm fosters an environment of mutual respect and shared learning, ensuring that no one tackles challenges alone.
• Meaningful Work: Be part of a firm that is dedicated to fighting for justice and advocating for clients when they need it most. Your work will have a direct impact on people’s lives, helping them navigate challenges and secure fair outcomes.
• Professional Growth: Join a small but rapidly growing team where every member plays a vital role in the firm’s success. This position offers the opportunity to develop new skills, take on increasing responsibilities, and grow alongside the firm.
• A Place to Prove Yourself: This is the right firm for individuals who are eager to grow and demonstrate their potential. The team believes in investing in the right people through mentorship and hands-on experience. If you are driven, adaptable, and ready to take on challenges, this role offers the opportunity to prove and develop your career.

 

Additional perks:

• Performance-Based Incentives: Earn additional compensation through a results-driven incentive structure.
• Paid Time Off: Take time off as needed, provided that work is completed and KPIs are met.

 

At Krizman Law, your role as an Intake Specialist is more than just a job; it's an opportunity to be the guiding light for clients during some of their most challenging times. Your ability to connect, understand, and convey our commitment to relentless defense will be the cornerstone of our client relationships. Join us in our mission to provide skilled, relentless criminal defense and make a tangible difference in the lives of our clients.