Client Acquisitions Coordinator

Are you confident speaking with clients and guiding conversations with clarity and purpose?

Do you thrive in fast-paced environments where taking initiative and following through matters?

Are you highly organized, inquisitive, and committed to producing accurate, complete work every time?

Final question: When faced with a challenge, do you get excited or run away?

 

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At USA Employment Lawyers, we are dedicated to protecting workers’ rights and achieving swift, favorable resolutions to a range of employment law issues, with a focus on Wage and Hour Class Action Claims. Led by Attorney Jordan Richards, Esq., our firm zealously represents clients throughout the entire United States. What sets us apart is our deep understanding of employment law and our commitment to achieving justice efficiently and compassionately.

With a results-driven approach, we leave no stone unturned in advocating for our clients, offering personalized attention and creative strategies to address each unique case. Thousands of employees trust us to be their counsel, confidante, and advocate in securing the compensation they deserve.

As the firm continues to grow and expand its reach across the country, the Client Acquisitions Coordinator role has become essential to supporting that momentum. This position marks the critical first step in the client’s journey, serving as both the voice and the engine behind how potential claims are identified, developed, and advanced. More than just answering calls, you’ll drive the entire intake-to-review process—gathering key facts, investigating employer backgrounds, and ensuring all necessary documentation is collected before legal review.

 

What you’ll do:

• First Contact & Intake Ownership: Serve as the first point of contact for prospective clients. Navigate initial conversations with warmth and clarity, and accurately complete intake information to support the next steps in evaluating their potential claims.
• Lead Pipeline Management & Follow-Up: Manage the full lead pipeline by actively following up with potential clients, ensuring timely communication and that no opportunities are missed or fall through the cracks.
• Background Investigations: Conduct investigations on employers involved in potential claims. This involves thoughtful research and gathering background information to help build a clear, well-documented picture of each case.
• Client Information Gathering: Secure essential documents such as pay stubs and other records from potential clients to help support and develop their claims.
• Case Packet Preparation & Presentation: Compile findings into organized, presentation-ready packets for review by the litigation team. Present cases during weekly meetings and follow up on any missing information or next steps as requested by attorneys.
• Client Signing & Handoff: Send retainer agreements to approved clients, guide them through the signing process, and ensure a smooth transition into the next stage of their journey with the firm.
• Process Improvement & Growth: Collaborate with leadership to improve tools, checklists, and workflows for client acquisition. As the firm scales, help build out a team of acquisition specialists and contribute to hiring and training.
• Success in This Role: Success means managing tasks reliably and on time, preparing thorough case materials, responding promptly, and delivering high-quality documentation throughout the process.

What we’re looking for: 

• Experience: At least 3+ years in intake, customer service, investigative research, or client-facing roles. Legal experience is preferred but not required. Hospitality or high-volume customer service background is a plus.
• Language Skills: Bilingual in Spanish and English preferred.
• Technical Skills: Comfortable using Mac operating systems; familiarity or experience with CRM platforms is a plus, along with the ability to learn new tools quickly.
• Investigator’s Mindset: Brings curiosity, creativity, and persistence to every case. Thinks like a detective, uncovering information from multiple sources rather than relying on a single path.
• Independent & Solutions-Oriented: Able to think critically, solve problems independently, and navigate challenges with confidence. Brings strong judgment and intelligence to the role without requiring hand-holding or constant direction.
• Proactive & Accountable: Takes ownership of responsibilities with a strong sense of initiative and follow-through. Works diligently, follows up consistently, and stays focused on getting things done efficiently and accurately. Driven to achieve and committed to seeing tasks through to completion.
• Confident Communicator: An excellent communicator who makes clients feel valued and heard. Able to guide the call with clarity and control, gathering essential information and building trust throughout the conversation.
• Detail-Oriented & Precise: Careful and thorough in handling information, ensuring all notes, documentation, and follow-ups are accurate, complete, and well-organized.
• Adaptable & Ambitious: Thrives in fast-paced, evolving environments. Demonstrates a desire to grow with the firm and take on increasing responsibility in client acquisition over time.

 

Why you should work here: 

• Empowering Culture: Join a firm that values honesty, energy, and a commitment to excellence.
• Team Dynamics: Work with a vibrant, motivated team that loves collaboration and thrives on achieving shared goals.
• Growth Opportunities: Be part of a rapidly growing firm, with opportunities for personal and professional development.
• Meaningful Impact: Contribute to a mission that transforms lives, advocating for fairness and justice in the workplace.

 

At USA Employment Lawyers, your role as Client Acquisitions Coordinator is more than an introduction—it’s the spark that can ignite a powerful journey to justice. You will be the first voice of support in a potentially life-changing moment. With your empathy, precision, and drive, you’ll help build the case from scratch, setting the stage for our attorneys to advocate fiercely. This is your opportunity to create meaningful change while advancing your career in a vibrant, growing firm.