Sales Intake Specialist

Are you a persuasive and empathetic professional with a passion for helping individuals navigate high-stakes legal situations?

Do you excel at building trust over the phone, confidently guiding potential clients through complex decisions with clarity and care?

Are you motivated by autonomy and thrive in an environment where results speak louder than micromanagement?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

 

At Harold J Cronk PC, we are dedicated to defending individuals facing serious criminal charges throughout Georgia. With deep insights into criminal defense strategy, we bring fierce advocacy to clients navigating life-altering legal battles. Whether handling DUI offenses, drug crimes, or complex felony cases, our mission is simple: deliver aggressive, results-driven defense while treating our clients with the respect and honesty they deserve. Rooted in determination and integrity, we focus on achieving the best possible outcomes and are seeking a talented professional to play a pivotal role in our continued growth and client service excellence.

As Harold J Cronk PC continues to expand its reach and refine its client experience, the need for a proactive and dedicated Sales Intake Specialist has never been more important. This role is central to ensuring that every potential client’s first interaction with the firm is handled with professionalism, empathy, and expertise. By managing inbound inquiries, conducting consultative sales calls, and handling client onboarding, the Sales Intake Specialist will play a critical role in converting leads into paying clients. With autonomy in the role and clear performance goals, the right candidate will have the opportunity to directly impact the firm’s growth trajectory — enabling our founder to focus on expansion while trusting you to drive daily revenue through successful client acquisition.

 

 

What you’ll do:

• Sales & Client Conversion: Handle 10 to 15 inbound calls daily from potential clients. Build rapport and guide clients through legal options with empathy. Utilize sales scripts and consultative techniques to close 18 to 20 new clients each month. Focus on closing criminal law cases and refer personal injury cases appropriately. Collect down payments and set up payment plans to secure client commitments.
• Intake & Onboarding: Manage the full intake process by vetting inquiries and setting up client files. Ensure accurate handoff of client details and payments to internal team members. Cover sales and intake activities during the owner’s absence to prevent lost opportunities. Collaborate directly with the owner for training and real-time feedback to continuously improve performance.
• Drive Growth & Improve Sales Processes: Identify opportunities to improve sales workflows and client conversion strategies. Recommend process enhancements to increase efficiency and effectiveness. Maintain focus on clear KPIs and collaborate with the owner to implement improvements that drive firm growth and revenue targets.
• Performance & Autonomy: Operate independently and deliver measurable results. Thrive in an autonomous environment that values outcomes over oversight. Own your success and maintain accountability for hitting performance goals. Engage directly with the owner for guidance while driving the firm’s growth through consistent client acquisition.

 

What we’re looking for: 

• Sales Expertise: Demonstrate a strong track record in sales, ideally in service-based industries. Prioritize client conversion and confidently close deals.
• Intake Experience (Bonus): Leverage prior intake experience to manage client onboarding and processes effectively. While not required, intake experience is a strong bonus for success in this role.
• Empathy & Rapport Building: Connect with clients facing stressful legal situations. Show empathy and build trust over the phone to guide clients toward solutions.
• Autonomous Operator: Own your role and work independently. Deliver consistent results without daily supervision.
• Client-Focused Approach: Prioritize the client experience from the first interaction. Provide clarity, empathy, and a seamless intake process.
• Growth Mindset: Embrace opportunities to expand responsibilities as the firm scales. Focus on continuous improvement and contribution to firm growth.

 

 

Why you should work here:

• Autonomy and Impact: Own your role and directly impact the firm's growth and success.
• Flexible Work Environment: Enjoy the freedom of fully remote work with no commuting or relocation required.
• Clear Goals, Clear Rewards: Work toward transparent, measurable goals and earn incentives for hitting targets.
• Opportunity for Growth: Take advantage of future opportunities to expand your role as the firm continues to grow.
• Supportive Leadership: Work closely with the firm owner for direct guidance and recognition of your success.

 

 

Additional perks:

• Health Care: $400/month health stipend
• Commission: Earn incentives based on collected down payments, with potential bonuses for monthly targets (structure to be finalized).
• Paid Time Off: Enjoy flexible PTO, approximately 2 weeks paid vacation.
• Annual Bonus: Receive discretionary year-end bonuses based on firm performance.
• Remote-First Culture: Work from anywhere with no office commute or relocation.

 

 

At Harold J Cronk PC, your role as a Sales Intake Specialist is more than just a position; it’s an opportunity to take ownership of the firm's client acquisition efforts and make a real impact on the lives of clients facing serious legal challenges. Your sales expertise and dedication will be instrumental in helping individuals secure the defense they deserve while enabling the firm to grow and thrive. If you're ready to bring your skills and passion to our team, we want to hear from you.