Manager of Intake and Sales

Are you a dynamic leader with a passion for driving results, skilled at turning every client inquiry into a successful case through strategic intake and sales management?

Do you excel at leading high-performing teams, ensuring no lead is left behind, and every potential client receives prompt, professional, and empathetic service?

Can you balance hands-on client interactions with team oversight, navigating both the big picture and the fine details of intake and sales operations in a fast-paced legal environment?

Is your approach to intake and sales defined by accountability, persistence, and a commitment to helping your team—and your firm—exceed performance goals?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Pagan Lopez Law, we believe justice is not a destination—it is a journey we must walk together. Based in Queens, NY, our firm is dedicated to providing comprehensive and personalized legal representation across a wide range of practice areas, including Immigration, Bankruptcy, Real Estate, Employment, Civil, and Criminal Law. Our experienced attorneys, led by founding partner Roberto Pagan, are committed to safeguarding the rights and interests of individuals and businesses as they navigate complex legal challenges. With a steadfast focus on integrity, trust, and excellence, we aim to deliver effective solutions that foster security and prosperity for the communities we serve.

Our mission is to be a beacon of trust and justice in the legal landscape, offering clients not only legal counsel but also reassurance during pivotal moments in their lives. With a team structure that includes attorneys, paralegals, intake specialists, and a dedicated sales team, we ensure every client receives attentive, ethical, and results-driven service. Our intake team, based both locally and internationally, is the first point of contact for many clients, making their role essential to our firm’s success. As we continue to grow, our commitment to innovation, professionalism, and community impact remains at the heart of everything we do.

As Manager of Intake and Sales, you will be at the forefront of this critical client journey. This role is essential in leading and optimizing the team that handles all incoming leads, ensuring that every potential client is treated with empathy, efficiency, and urgency. You will oversee both intake and sales operations, driving team performance and making sure no opportunities are lost. Beyond management, your leadership will help shape the future of our firm’s growth—guiding the team, refining processes, and ensuring our commitment to excellence starts from the very first call. This is a pivotal opportunity to make a real difference, helping us expand our impact while delivering justice, one client at a time.

 

What you’ll do:

• Lead Conversion & Sales Execution: Take responsibility for ensuring leads are effectively followed up on and converted into retained clients. Drive timely, consistent communication and follow-through across the team to meet and exceed sales targets.
• Intake Team Leadership & Support: Lead and support the intake team, ensuring they manage incoming calls efficiently and direct leads appropriately. Provide guidance and step in to assist with intake as needed to maintain a high standard of client service.
• Sales Pipeline Oversight: Manage the movement of leads through the sales pipeline, ensuring no opportunity is missed and every lead is pursued until resolution. Monitor activity daily to ensure consistent follow-up and progress.
• Team Development & Accountability: Manage and guide the intake team, providing training and holding team members accountable for their roles in supporting lead conversion. Foster a results-driven environment focused on growth and improvement.
• Process Improvement & Optimization: Continuously refine sales and intake processes to improve efficiency and conversion rates. Test scripts, workflows, and strategies to identify what drives the best results.
• KPI Management & Data-Driven Improvements: Help develop clear KPIs for both individual and team performance, with a strong focus on lead conversion metrics. Track results consistently and use performance data to refine strategies and drive better outcomes.
• Driving Sales and Firm Growth: Take ownership of the firm's sales performance by ensuring leads convert into clients and revenue goals are met. Align daily efforts with the firm’s broader growth objectives, contributing directly to its success.
• Strategic Initiatives for Growth: Contribute to long-term sales strategies and projects aimed at scaling the firm’s intake and sales capacity. Identify trends and opportunities to enhance performance over time.
• Client Experience Excellence: Ensure every lead interaction is handled with professionalism and urgency, reflecting the firm’s commitment to client care. Set the tone for a positive client journey from first contact.
• Cross-Functional Collaboration: Collaborate with firm leadership and legal teams to ensure smooth handoff of clients post-conversion. Align sales efforts with firm goals and client service standards.

 

What we’re looking for: 

• Sales Leadership: Proven sales experience with at least 3+ years overseeing an intake or sales team, ideally in a legal or professional services environment.
• Bilingual Fluency: Must be fluent in both English and Spanish, written and spoken.
• Commitment to Excellence: A reliable, punctual, and driven team player who is committed to delivering results and fostering a high-performing team.
• Client-Centric Focus: Ability to balance client empathy with sales performance, ensuring that every potential client feels supported and valued.
• Team Development: A leader who can elevate B-level players into A-level contributors through coaching, accountability, and motivation.
• Problem Solver: Adept at identifying process inefficiencies and driving continuous improvements in both team performance and client experience.
• A-Player Mentality: Self-motivated, dedicated, and ready to take full ownership of the intake and sales function.             

 

Why you should work here: 

• Supportive Culture: Join a team that values integrity, collaboration, and respect, where everyone works together to serve our clients.
• Growth Potential: Be part of a growing firm with expansion plans, offering opportunities for career advancement and skill development.
• Meaningful Work: Contribute to a firm whose legal services support individuals navigating difficult moments in their lives, with your role directly shaping their experience from the very first interaction.
• Leadership Opportunity: Take ownership of a critical role, leading a team and playing a key part in driving the firm’s intake and sales success.

 

Additional perks:

• Health Benefits: You will receive support for your health coverage to help you stay well and focused.
• Retirement Savings: Take advantage of a 401(k) plan with matching to invest in your future.
• Time Off: Recharge with paid time off, including sick leave and vacation, with opportunities to grow your benefits over time.
• Performance Incentives: Earn bonuses tied to your success in driving results and completing key initiatives.

 

At Pagan Lopez Law, this role is more than just management—it’s leadership with purpose. You will have the chance to shape not just the intake and sales process but the firm’s future success and impact on the community. Join us, and become a key figure in a firm where justice is not a destination, but a journey we walk together.