Learning and Operations Specialist

Are you passionate about enhancing internal operations and employee development within a dynamic legal environment?

Do you excel at creating structured training programs and streamlining processes to boost organizational efficiency?

Are you adept at documenting workflows and ensuring team adherence to established procedures?

Is your approach to operations and training driven by a commitment to continuous improvement and strategic thinking?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Cordisco & Saile LLC, we’re more than personal injury attorneys — we’re fierce advocates who never stop fighting for Pennsylvania residents harmed by the negligence of others. With over 30 years of combined experience and more than $100 million recovered, our nationally recognized team has a proven track record of success in cases involving car accidents, truck accidents, slips and falls, dog bites, wrongful death, and more. We work directly with insurance companies and third parties to simplify the legal process for our clients, allowing them to focus on recovery while we focus on results. Operating on a contingency fee basis, we don’t get paid unless we win your case — because getting justice shouldn’t come with a financial burden.

Our firm is proudly local, with attorneys who grew up in Pennsylvania and offices across the state — from Bensalem to Allentown — serving the communities we call home. Founded in 2016 by Michael L. Saile Jr. and John F. Cordisco, the firm was built on a shared vision: to create a client-first practice where real people feel heard, supported, and empowered. We stand by our mission to hold negligent parties accountable, improve community safety, and deliver an exceptional legal experience rooted in compassion and integrity. With core values that emphasize passion, teamwork, accountability, and continuous improvement, Cordisco & Saile is committed to excellence — not just in the courtroom, but in every interaction we have with those we serve.

Our firm is currently seeking a Learning and Operations Specialist to join our team. This pivotal role is designed to bridge the gap between training and operations, ensuring that our internal processes are well-documented, training programs are effectively implemented, and team members are consistently aligned with our operational standards. The ideal candidate will have a background in education or operations, with a proven track record of developing training materials, documenting processes, and fostering a culture of continuous learning and adherence to procedures. 

 

What you’ll do:

• Onboarding Ownership: Design, manage, and conduct onboarding for new team members — ensuring comprehensive plans are in place, execution is consistent, and new hires receive the tools, knowledge, and support needed to integrate smoothly and succeed in their roles.
• Training & Continued Education: Own the development and execution of ongoing training programs — building structured initiatives like lunch-and-learns, re-training sessions, and continuous learning plans that support alignment on evolving workflows and reinforce the firm’s culture and operational standards.
• Process Documentation: Ensure every operational process is fully documented and regularly updated. Maintain a clear, accessible system for tracking and sharing changes across teams.
• Change Management: Own the strategy and execution of change management initiatives — serving as the bridge between process updates and adoption by developing rollout plans, leading clear communication efforts, delivering targeted re-training as needed, and ensuring consistent implementation across the team.
• Process Compliance & Optimization: Track whether processes are being followed, identify where breakdowns occur, and collaborate with stakeholders to strengthen systems, ensure team alignment, and drive long-term consistency.
• Tools & Technology Enablement: Evaluate, select, and manage the systems or platforms used to support onboarding, training, and process documentation — leveraging technology and AI tools to enhance knowledge transfer, streamline execution, and drive consistency across the organization.

 

What we’re looking for: 

• Experience: 3–5 years in education, training, or operational roles — such as Learning & Development Specialist, Operations Coordinator, or Instructional Designer — with a track record of creating training programs, documenting processes, and supporting cross-functional teams.
• Operational Strength: A strong grasp of internal operations and systems thinking — able to connect the dots across workflows, teams, and tools to improve how things run.
• Teaching & Mentorship: Demonstrated success in sharing knowledge, coaching team members, and creating structured opportunities for others to learn, grow, and improve.
• Team Alignment & Culture: Demonstrated ability to bring people together, create clarity in complex situations, and inspire a shared commitment to doing things the right way.
• Adaptability: Operates confidently at the center of constant change — able to pivot quickly, adjust to evolving workflows, and document and execute process updates with clarity and precision, ensuring nothing falls through the cracks.
• Independent Ownership: A self-starter who confidently takes ownership of projects, anticipates next steps, and executes with minimal oversight — comfortable leading initiatives from strategy to implementation.
• Technical Proficiency: Familiarity with training platforms and strong technical acumen to explore, evaluate, and implement solutions that support onboarding, training, and documentation.

 

Why you should work here: 

• Team-Driven Culture: Join a firm that values teamwork, accountability, and continuous improvement. At Cordisco & Saile, you’ll be surrounded by professionals who collaborate, communicate openly, and strive to get better every day.
• Purpose-Driven Work: Play a vital role in supporting a mission-driven team that never stops fighting for injury victims across Pennsylvania. Your work will directly contribute to delivering justice, clarity, and compassion to clients when they need it most.
• Real Growth Opportunities: Be part of a growing firm that prioritizes internal advancement. With regular performance check-ins and a leadership team committed to investing in its people, you’ll have the runway to grow your career.
• Autonomy & Impact: This is a high-impact role with full ownership. You’ll have the autonomy to shape onboarding, training, and operational systems — leaving a lasting mark on the team’s development, the firm’s culture, and how effectively the firm delivers for its clients.

 

Additional perks:

• Performance-Based Incentives: Be eligible for quarterly performance incentives and annual bonuses that reward impact and results.
• Paid Time Off: Take advantage of a generous PTO policy designed to support balance, rest, and flexibility.
• Comprehensive Health Benefits: Access employer-covered health, dental, and vision coverage to support your overall well-being.

 

At Cordisco & Saile LLC, your role as a Learning and Operations Specialist is more than just a position — it's an opportunity to shape the internal framework that supports our commitment to excellence and client advocacy. Your contributions will be instrumental in fostering a culture of continuous improvement, ensuring that our team operates efficiently and effectively in delivering exceptional legal services. Join us in our relentless pursuit of justice, and be a part of a team that transforms lives and communities through dedicated legal representation.