Operations Coordinator

Are you a multitasking maestro who keeps the office orchestra in perfect harmony?

Can you transform scattered tasks into a well-choreographed operational ballet?

Do you take pride in being the firm’s behind-the-scenes superhero, ready to swoop in wherever you’re needed?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

The Flood Law Firm is one of the largest and fastest-growing personal injury law firms in the state. At The Flood Law Firm, the work we do makes a difference. We protect people who have been harmed through no fault of their own. We go head-to-head against insurance companies and big corporations every day to fight for individuals. Every person on our team plays a key role in helping our clients receive the compensation they deserve to put their lives back together.

We pride ourselves on compassionate advocacy and clear communication, ensuring every client feels supported and informed throughout the legal process. At Flood, our team’s dedication to professionalism and community service sets us apart—and we’re looking for an Operations Coordinator to help maintain the foundations that make our success possible.

As our Operations Coordinator, you’ll be the administrative backbone of the office—stepping in wherever needed to keep daily functions running seamlessly. Reporting to the Operations Manager, you will support legal assistants and administrative staff, manage calendaring and mail, enforce SOP adherence, and serve as the first responder when team members are out.

 

 

What you’ll do:

Administrative Operations:

• Oversee day-to-day office functions—calendaring, mail sorting, phone coverage, and supply management.
• Serve as a liaison between leadership and the administrative team, ensuring clear communication of updates and priorities.

Process Compliance & Improvement:

• Maintain and update SOPs in Trainual, ensuring changes (e.g., courtroom rule updates) are communicated and documented.
• Identify process gaps and propose solutions; train staff on new or revised procedures.

Utility Player Support:

• Step in to cover roles during staff absences (medical leave, maternity leave, vacations), from client intake to document preparation.
• Jump into hands-on tasks—filing, scanning, client follow-ups—without hesitation.

Cross-Functional Collaboration:

• Work closely with the Operations Manager to monitor workflow metrics and escalate issues proactively.
• Partner with HR on onboarding and ongoing training

Communication & Training:

• Coach team members on procedural changes and ensure consistent adherence to standards.
• Draft clear, concise internal communications and proofread documents for accuracy.

 

What we’re looking for: 

• Professional Experience:  2+ years of office coordination or administrative support in a professional setting (legal experience a plus but not required).
• Process & Systems Orientation:  Strong comfort with documented processes—ability to update, enforce, and train on SOPs.
• Adaptability & Initiative:  “Can-do” attitude; willing to jump into any task to support a small, fast-paced team.
• Communication Skills:  Excellent written and verbal communication; adept at proofing and clear instruction.
• Technical Proficiency: Familiarity with calendaring software, document management, and basic office technology.
• Personal Attributes: Highly organized, detail-oriented, and solution-focused.  Discreet and reliable, with the ability to handle sensitive information.

 

Why you should work here: 

• Impactful Work: Make a real difference in the lives of our clients.
• Growth Opportunities: Continuous professional development and growth.
• Supportive Environment: Work with successful trial attorneys who mentor and guide you.
• Top Workplace Recognition: Join a team that’s been voted a Top Workplace, celebrating our culture of respect, collaboration, and excellence.

Additional benefits:

• Competitive Salary:  We are committed to offering competitive compensation that aligns with the expertise and experience our candidates bring to the table. For the role of Operations Coordinator the salary range is $60,000 - $70,000 annually, commensurate with experience and qualifications.
• Paid Time Off (PTO): Enjoy 3 weeks of PTO each year, which includes sick time, providing you with the flexibility to rest and recharge. After two years with us, earn an additional 1 week of PTO for a total of 4 weeks annually.
• Paid Holidays: Benefit from 8 recognized paid holidays which includes a floating holiday of the employee’s choice.
• Health Insurance: Receive fully paid medical insurance, with comprehensive coverage to ensure your health and well-being.
• Employee Assistance Program (EAP): Gain access to a variety of support services for personal and work-related matters.
• Professional Development: We invest in your success with opportunities for professional development and participation in employee appreciation events.
• 401(k) Plan Eligibility: After 12 months with us, you're eligible to participate in our 401(k) plan, with generous matching contributions.
• Choose from additional benefit options such as dental, vision, and short-term disability insurance to tailor your coverage.

 

Ready to be the glue that holds our operations together? Apply now to become The Flood Law Firm’s next Operations Coordinator and help us continue setting the standard for compassionate, results-driven personal injury advocacy.