Operations Analyst

Are you a data-driven problem solver who excels at transforming complex processes into efficient, high-performing systems?

Do you thrive in working with numbers—analyzing data sets, spotting trends, and using insights to drive smarter decisions and measurable improvements?

Do you believe that behind every report and process enhancement lies a chance to make a real difference for clients who rely on the firm’s efficiency and care?

Is your work ethic built on proactive ownership, diving deep into data, and ensuring teams have the insights and systems they need to perform at their best?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Tabak Law is a nationally recognized law firm based in Milwaukee, Wisconsin, known for its relentless commitment to securing benefits for those in need. With deep expertise in Social Security Disability, Veterans’ Benefits, Workers’ Compensation, and Personal Injury law, the firm has recovered millions for clients while maintaining a compassionate, client-first approach. Tabak Law’s success is built on a foundation of legal excellence, operational precision, and a team-driven culture that values both results and relationships.

With continued growth and a dedication to efficiency, we are seeking a detail-oriented Operations Analyst to join our team. In this role, you will take ownership of data reporting, systems management, and operational insights that help drive firm-wide performance. Your analytical mindset and proactive approach will be key in optimizing processes, implementing KPIs, and ensuring that our teams have the tools and information they need to serve clients at the highest level.

 

What you’ll do:

• Data Management & Reporting: Collect and analyze operational data, run productivity and performance reports, build and maintain dashboards to visualize key metrics, and monitor caseload distribution for balanced team workloads.
• Data Integrity & Quality Control: Ensure accuracy and reliability of data across reports and dashboards by maintaining data hygiene and performing routine audits.
• KPI Implementation: Support the rollout of KPIs, track team performance tied to KPIs, and create reporting structures to ensure consistent monitoring and evaluation.S
• Systems Management: Ensure effective use of Law Ruler, train staff on system usage, resolve system issues, explore opportunities to enhance system efficiency, and propose improvements or new tools that can optimize processes and performance.
• SOP Development & Compliance: Assist in drafting and organizing SOPs, coordinate with leadership to align processes, and monitor compliance to drive consistency across teams.
• Caseload & Task Monitoring: Track workloads, identify and flag overdue cases, and support case assignment decisions to maintain optimal productivity.
• HR Support: Provide support for core human resources functions, including monitoring completion of annual harassment and discrimination training, creating key HR documents (e.g., review forms, offer letters, interview guides, exit interviews), and assisting with various administrative HR tasks as needed.
• Process Optimization: Identify inefficiencies, propose data-driven solutions, and collaborate with managers to refine workflows and improve operations.
• Training & Support: Assist in onboarding new staff by providing training on systems, processes, and reporting tools to ensure operational consistency.

 

What we’re looking for: 

• Data-Driven Analytical Strength: Proven ability to collect, interpret, and act on data to improve operational performance and drive efficiency.
• Technical Proficiency: Experience working with case management systems (Law Ruler or similar), strong command of reporting tools, spreadsheets, and dashboards, and proficiency in written communication, including strong grammar and clarity.
• KPI & Reporting Focus: Skilled in implementing KPIs and maintaining reporting structures that track productivity and guide team performance.
• Process-Oriented Mindset: Strong grasp of standard operating procedures, with a talent for drafting, organizing, and ensuring compliance across teams.
• Initiative & Problem-Solving: Proactive in identifying inefficiencies, suggesting improvements, and taking ownership of operational tasks without waiting for direction.
• Systems Optimization: Willingness to explore, evaluate, and propose new tools or processes to enhance efficiency and accuracy in a high-volume environment.
• Organizational Skills: Highly organized, able to manage multiple data sets, tasks, and priorities while maintaining attention to detail.
• Team Collaboration: Comfortable working alongside managers, attorneys, and staff, effectively translating data insights into actionable improvements.
• Mission-Driven Attitude: Compassionate and committed to supporting a firm that serves veterans and fights for client outcomes.

 

Why you should work here: 

• Impactful Work: Contribute to a firm committed to helping individuals secure the benefits and support they need, making a difference in clients’ lives through meaningful legal work.
• Collaborative Culture: Join a team that values hard work, mutual respect, and a fun, supportive environment where everyone’s contributions matter.
• Professional Growth: Be part of a rapidly growing firm with opportunities to expand your role, develop new skills, and take on greater responsibility over time.
• Data-Driven Innovation: Help shape and optimize operations through data, bringing fresh ideas to a team open to improvements and new approaches.
• Flexible Environment: Enjoy a workplace that values flexibility and work-life balance, recognizing that great results come from a healthy, supported team.

 

Additional perks:

• Health Insurance: Comprehensive employer-supported health coverage to keep you and your family protected.
• Paid Time Off: Generous PTO with increased benefits based on tenure, giving you the time you need to recharge and thrive.
• Disability & Life Insurance: Employer-provided short-term, long-term disability, and life insurance to give you added peace of mind.
• 401(k) Matching: Retirement plan with employer matching contributions to help you build a secure financial future.
• Flexible Scheduling: Enjoy flexibility in your workday, with a focus on results and maintaining a healthy work-life balance.

 

At Tabak Law, we don’t just manage operations—we elevate the way legal services are delivered. Here, precision, accountability, and a passion for helping others fuel everything we do. We’re not just looking for someone to fill a role—we’re looking for someone ready to take ownership, push for continuous improvement, and help us serve our clients better every day. If you’re driven by data, committed to excellence, and eager to make a meaningful impact, we’d love to have you on our team.