Director of Operations

Are you a champion of operational excellence, skilled in transforming organizational processes into models of efficiency and effectiveness?

Can you navigate the intricate dynamics of a criminal defense firm, orchestrating synergy between legal teams, to align with our mission of client advocacy?

Do you excel at building a culture of collaboration and accountability, ensuring that every team member is engaged, empowered, and aligned with the firm’s goals?

Final question: When faced with a challenge, do you get excited or run away?

 

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At The Law Offices of Lance R. Fryrear, we believe that being charged with a crime is one of the most challenging experiences a person can face. For over 25 years, our mission has been to fix more than just the case—we aim to restore our clients' lives. With a team that has defended over 5,000 clients, we stand as a beacon of hope and expertise in the legal community. Our ethos is rooted in integrity, communication, and transparency, principles that have guided us to numerous accolades and a reputation for unrivaled legal expertise. Beyond our legal prowess, we're known for our impactful community engagement, reflecting a deep commitment to societal well-being beyond the courtroom.

Our firm's dedication to our clients and community is further exemplified through our comprehensive client communication strategies, including informative blogs and newsletters. These platforms not only keep our clients and community informed about legal developments and insights but also demonstrate our commitment to education and empowerment. The positive reviews and testimonials from our clients are a testament to our success not only in legal advocacy but in building lasting relationships based on trust and understanding. As a potential Director of Operations at our firm, you would be joining a team that not only excels in the legal arena but also makes a tangible difference in people's lives, fostering a culture of growth, empathy, and excellence. This is an opportunity to be part of a legacy that transcends traditional legal practice, one that is deeply rooted in community, compassion, and a relentless pursuit of justice.

As The Law Offices of Lance R. Fryrear continues to grow, so does the need for stronger operational efficiency to support our expanding team and client base. Navigating the complexities of a high-performing criminal defense firm requires more than just legal expertise—it demands a structured, well-executed operational strategy to ensure our attorneys can focus on advocacy without being hindered by inefficiencies. The Director of Operations is a key leadership role designed to bring clarity to the chaos, refining workflows, optimizing internal processes, and fostering a culture of accountability and continuous improvement. By streamlining day-to-day operations and driving strategic initiatives, this role is instrumental in elevating the firm to its next stage of success, ensuring we remain a pillar of excellence and client advocacy in the legal field.

 

 

What you’ll do:

• Operational Oversight: Oversee and optimize the firm's day-to-day operations, ensuring effective management of case workflows and administrative processes, and addressing any existing inefficiencies to enhance productivity.
• Team Leadership: Directly manage the team, fostering a collaborative and high-performing culture built on trust, accountability, and continuous improvement. Work closely with team members to understand their challenges, needs, and motivations, ensuring that new processes and initiatives are implemented with their buy-in and support.
• Process Improvement: Assess the firm's unique operational needs, especially within the nuanced workflows of criminal defense, to determine what processes and KPIs make the most sense. Identify inefficiencies, refine workflows to align with the firm’s specific needs, and implement improvements that enhance efficiency without disrupting the firm's established legal approach.
• Training and Development: Conduct training sessions to educate staff on new processes and systems, ensuring alignment with company-wide operational expectations and promoting a culture of growth and development.
• Stakeholder Collaboration: Work closely with legal teams and leadership to ensure cross-functional processes are aligned with the firm's operational goals and client service standards.
• Performance Metrics and Special Projects: Develop and monitor key performance indicators (KPIs) related to operational efficiency, case management timelines, and staff performance, and oversee new initiatives aimed at enhancing operational effectiveness.
• Bonus Program Development: Design and implement a performance-based bonus program for attorneys and case resolution, ensuring it aligns with firm goals, motivates the team, and enhances efficiency.

 

What we’re looking for: 

• Experience: At least 3-5 years in operations management, with at least 2 years at the director level, preferably in a legal setting.
• Emotional Intelligence: High level of emotional intelligence with the ability to navigate complex interpersonal dynamics, gain staff buy-in, and foster a positive organizational culture.
• Process Development and Implementation: Proven track record in creating, implementing, and driving transformative operational processes and programs, with the ability to effectively track and report on their success using data-driven insights.
• Strategic Thinking and Problem-Solving: Demonstrated ability to identify potential operational blind spots and preemptively devise solutions, with adept critical thinking and analytical skills to foresee and resolve challenges before they escalate.
• Innovative Management and Communication Skills: Expertise in developing and implementing innovative management strategies and communication plans that enhance staff engagement and operational efficiency.
• Technology Proficiency: Strong understanding of current technological trends and tools relevant to operations management and legal practices, with the ability to leverage technology to improve operational workflows.

 

 

Why you should work here: 

• Collaborative and Supportive Culture: We don’t just practice law—we operate as a tight-knit, mission-driven team. Our office values open communication, teamwork, and a shared commitment to justice, ensuring a workplace where your contributions are valued.
• Leadership and Growth Opportunity: With over 25 years of success and thousands of cases handled, our firm is expanding, and so are the opportunities. This role is not just about managing operations—it’s about shaping the future of our firm, providing leadership, and driving continuous improvement.
• Meaningful Work: At The Law Offices of Lance Fryrear, we believe in fixing more than just the case—we help people reclaim their lives. We challenge assumptions, fight for second chances, and believe no one should be defined by a single moment. If you want to work in a firm that values compassion, advocacy, and fairness, this is the place for you.

 

 

Additional perks:

• Unmatched Health Coverage: The firm provides a Platinum Regions health plan, the same top-tier coverage offered by companies like Meta, with 100% of premiums fully covered by the firm.
• Financial Protection: The firm offers long-term disability insurance and life insurance to provide financial security and peace of mind.
• Paid Time Off (PTO) & Sick Leave: PTO increases over time, with flexibility depending on experience and role. Employees also receive unlimited sick leave, starting at 10 days for new hires.
• Unlimited Transit Pass: Enjoy fully covered transportation with an unlimited transit pass, ensuring seamless commuting.

At The Law Offices of Lance Fryrear, your role as Director of Operations transcends traditional job definitions; it is a pivotal opportunity to shape the firm's operational processes and culture. You won’t just oversee operations—you will refine workflows, drive efficiency, and ensure that our internal systems empower our attorneys and staff to focus on legal advocacy. Your work will be the foundation upon which the team builds trust in our processes, turning operational challenges into victories marked by precision and respect.

By embracing this role, you join a journey of continuous evolution, leadership, and innovation. Your contributions will directly impact the firm’s success by fostering a culture of collaboration and accountability, ensuring that every team member has the structure and support needed to serve our clients effectively.