Onboarding Specialist

Are you a compassionate and highly organized professional who thrives on guiding people through moments of uncertainty with clarity, empathy, and precision?

Do you have a knack for calming nerves, collecting critical information, and creating positive first impressions that turn into trusted relationships?

Can you balance emotional sensitivity with sharp attention to detail — ensuring every intake is accurate, every conversation intentional, and every client prepared for what’s next?

Do you thrive in fast-paced, mission-driven environments where every interaction counts?

Final question: When faced with a challenge, do you get excited or run away?

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At The Greening Law Group, based in College Station, Texas, we are passionate advocates for those navigating the criminal justice system. Founded by Super Lawyer and former prosecutor Craig Greening, our team blends insider knowledge, trial-tested skill, and tireless dedication to protecting our clients' future and freedom. Whether someone is facing a DWI, drug charge, or federal indictment, our team works relentlessly to get charges dismissed or reduced, while ensuring every client feels seen, supported, and respected.

Our core values — Hustle, Grit, Respect, Innovation, Analytical Thinking, and Growth — guide everything we do. From the moment a potential client calls us, our goal is to lead with empathy, precision, and purpose. As the first point of contact, our Onboarding Team is critical in setting the tone for that journey.

At The Greening Law Group, the Onboarding Specialist plays a vital role in ensuring every prospective client feels heard, informed, and cared for from the very first interaction. This is more than an administrative position — it’s an opportunity to guide individuals in crisis toward clarity and legal protection. You’ll be responsible for managing intake conversations, capturing crucial details, scheduling attorney consults, and ensuring no opportunity to serve goes unnoticed or untracked. You will serve as the bridge between initial inquiry and attorney engagement, shaping the experience and outcome for every future client.

What you’ll do:

• Client Engagement & Scheduling: Engage with prospective clients to gather key case details, answer initial questions, and efficiently schedule consultations to move their case forward.
• Phone & In-Person Support: Take client calls, conduct timely follow-ups, and offer in-person support at the office — ensuring no communication is missed and every client receives prompt, attentive follow-through at all times.
• Client Conversion: Maintain a sales-minded approach to intake by confidently guiding prospective clients through our process with empathy and professionalism. Help each individual feel fully supported from the first interaction—clearly communicating the value of our firm, answering questions with care, and ensuring they understand every next step in a seamless and reassuring manner.
• Correspondence & Contract Support: Draft professional client communications and assist in preparing legal contracts under attorney guidance, ensuring clarity, accuracy, and a high standard of quality in all written materials.
• File & CRM Management: Organize and maintain accurate client records by managing files, databases, and CRM entries, ensuring all information is complete, up to date, and easily accessible to support a smooth intake process.
• Cross-Department Collaboration: Collaborate with attorneys, paralegals, and reception to coordinate across departments and deliver a smooth intake experience.
• Process Improvement: Support the overall intake strategy through participation in team meetings, brainstorming improvements, and identifying better ways to support prospective clients.

 

What we’re looking for: 

• Client-Facing Background: 2+ years in a client-facing role such as customer service, sales, or administrative support. Intake experience within the legal industry, especially in criminal defense law, is highly advantageous.
• Language & Communication: Bilingual fluency in English and Spanish with strong written and verbal communication skills, enabling clear and professional client interactions across diverse backgrounds.
• Emotional Intelligence: Ability to remain calm, empathetic, and composed under pressure, creating a supportive experience for clients during highly emotional or stressful situations.
• Problem-Solving & Critical Thinking: Sharp analytical skills and sound judgment, with the ability to assess situations quickly and contribute to effective solutions.
• Operational Accuracy: Highly organized with a keen eye for detail and a strong commitment to maintaining accurate documentation and upholding process integrity.
• Technical Skills: Proficient in Microsoft Office and Google Workspace. Experience using CRM, case management, and call handling software — such as Lawmatics, Clio, and similar platforms — is a plus.
• Legal Writing: Willingness to learn how to draft legal contracts and assist with writing or editing firm documents, with on-the-job training provided.
• Work Ethic & Growth Mindset: Proven history of strong work ethic, goal-driven performance, and upward growth. Self-starter who learns quickly and thrives in fast-paced, evolving environments.
• Leadership & Teamwork: Demonstrated leadership potential and ability to collaborate effectively within a team environment, contributing to shared goals and a positive workplace culture.

 

 

Why you should work here: 

• Professional Growth- We are committed to your professional development. You’ll be supported by a collaborative team that values learning, offers ongoing training, and provides opportunities to grow and advance in your career.
• Positive, No-Micromanagement Culture: Join a team that values respect, collaboration, and fun. We bond over monthly happy hours and believe every team member matters.
• Growth-Minded Environment: We offer career pathing and mentorship with real opportunities to grow within the firm as we expand.
• Purposeful Work: Help individuals at one of the most stressful points of their lives feel confident, protected, and informed.
• Leadership That Listens: Work directly with our Chief of Staff and legal team in a close-knit, collaborative setting where your ideas and insights matter.

 

 

Additional perks:

• Incentives: Enjoy performance-based incentives that reward results, client impact, and meaningful contributions to the firm's success.
• Performance Reviews: Quarterly evaluations to support your growth, development, and career advancement.
• Health Benefits: Employer-supported health insurance to support your physical and mental well-being.
• Retirement Savings: Access to a 401(k) plan with employer matching to help you plan for the future.
• Paid Time Off: Generous PTO policy to support work-life balance and recovery when you're feeling unwell.

 

 

At The Greening Law Group, this is your opportunity to be more than a gatekeeper. You are a guide, a calm voice, and a trusted advocate for people at a pivotal crossroads. You’ll work alongside a team of legal professionals committed to excellence — and you’ll play a key role in the very beginning of every client’s journey. This is your chance to make a difference from the first conversation forward. If you’re empathetic, driven, detail-oriented, and bilingual — we want to meet you.

Apply now to be part of something meaningful.