Operations Manager

Are you a people-focused problem solver who thrives on improving team dynamics, aligning operations, and driving performance across departments?

Do you have the initiative and foresight to anticipate operational breakdowns, maintain accountability, and streamline communication between leadership and teams?

Are you energized by creating systems that support team success—and passionate about seeing them through?

Are you ready to step into a high-impact leadership role within a fast-paced legal team that’s committed to delivering results with purpose and integrity?

Final question: When faced with a challenge, do you get excited or run away?

 

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At BBA Immigration, located in Houston, TX, we specialize in providing comprehensive legal services to clients navigating the complexities of immigration law. Our dedicated team, led by partners Diego Bustillos and Adriana Bello, is committed to offering personalized and effective legal solutions, reflecting our core values of curiosity, integrity, empathy, and professionalism.

We are renowned for our client-focused approach, as evidenced by glowing testimonials and our active engagement through various platforms, including a detailed blog that educates and informs the community. Our firm not only strives to achieve the best outcomes for our clients but also fosters an inclusive and supportive work environment for our team.

As our firm continues to scale, the need for internal accountability, stronger communication between pods, and performance-focused leadership has never been greater.

We are seeking an Operations Manager who will serve as the central connection point between team leaders and firm leadership—ensuring that pod performance, morale, and deliverables stay on track. This role is designed to remove the burden of internal operations from the Managing Partner, allowing her to focus on high-level vision and leadership.

You’ll own the day-to-day oversight of pods, guide pod leaders, enforce KPIs, and optimize internal systems. Your job is to make sure the team operates efficiently—and that challenges get solved without always escalating up the chain.

What you’ll do:

Team & People Management

• Serve as the primary point of contact for team-related concerns before they reach firm leadership.
• Support and coach pod leaders in decision-making, delegation, and team communication.
• Lead internal team meetings to promote alignment, track progress, and reinforce firm goals.
• Own vacation scheduling, team logistics, and shift coordination—reducing distractions for leadership.
• Monitor team dynamics and morale, resolving interpersonal issues proactively.

Operational Oversight & Coordination

• Manage the daily operational flow across pods and departments.
• Track case movement, deadlines, and internal handoffs to minimize delays and ensure consistency.
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• Act as the bridge between the team and leadership—filtering, organizing, and escalating only when necessary.
• Proactively identify areas where pods or staff need additional support or clarification.

Process & Systems Optimization

• Create, refine, and implement Standard Operating Procedures (SOPs) for internal workflows.
• Oversee systems related to hiring, onboarding, vacation requests, and staff management.
• Evaluate current processes and implement improvements based on team feedback and firm needs.
• Maintain high follow-through to ensure procedural updates are adopted and adhered to.

KPI Tracking & Strategic Support

• Collaborate with leadership to define baseline KPIs across pods and departments.
• Monitor performance metrics consistently and follow up to ensure goals are being met.
• Analyze operational trends, identify bottlenecks, and report findings with actionable insights.
• Align team efforts with strategic objectives by reinforcing a culture of accountability and data-driven decision making.

Cross-Functional Support

• Ensure smooth communication between intake, legal, and support teams.
• Lead pod leader syncs and department-wide updates to prevent silos and encourage transparency.
• Manage HR-adjacent tasks such as onboarding new hires, offboarding, performance feedback cycles, and scheduling.
• Provide occasional support in tracking firm-wide initiatives like social media data and outreach alignment.

Vendor, Billing & Admin Oversight

• Collaborate with vendors to maintain operational support, contract alignment, and performance standards.
• Negotiate and oversee service agreements to ensure optimal value and delivery.
• Assist with billing coordination, administrative workflows, and documentation accuracy.
• Maintain internal systems, tools, and services essential to day-to-day operations.

 

What we’re looking for: 

• Experience: 3+ years in operations, administration, or team leadership (preferably in a legal or fast-paced service environment). Proven ability to manage people, projects, and performance without micromanaging.
• People Leadership: You have a strong presence and can hold people accountable without drama. You know how to build trust and keep teams on track.
• Communication: Strong written and verbal communication skills. Clear, calm, and assertive. Bilingual in Spanish is a bonus.
• Systems & Tools: Familiarity with platforms like Clio, Docketwise, Office 365, or other project and operations tools is preferred.
• Mindset: A proactive, resourceful problem-solver with a bias toward action and a steady hand under pressure.
• Follow-Through: You see things through. Period. Loose ends are not your style.

Why you should work here: 

• Impactful Work: Play a crucial role in a firm that impacts lives through immigration law, offering a chance to make a meaningful difference. Your efforts directly contribute to the success and efficiency of our firm, ensuring that we continue to advocate effectively for our clients and uphold our commitment to excellence.
• Dynamic Environment: Thrive in a dynamic, growing firm that values professional development and personal growth. With performance reviews every six months, you'll receive constant feedback that helps guide your career trajectory within our firm.
• Supportive Culture: Work in a collaborative environment that values each member’s contribution and fosters a positive workplace culture. Our firm is dedicated to maintaining a healthy work-life balance, evidenced by clear policies on breaks and flexible scheduling that minimize disruption and maximize productivity.
• Growth Opportunity: Join a role with a clear trajectory for advancement, offering opportunities to take on increased responsibilities and develop your skill set. Be part of a firm that invests in your future and provides a platform for long-term career success

Additional perks:

• Health, Dental, Vision Insurance: Choose between plans where the company pays 50% of the cost. Eligibility begins 30 days from the date of hire.
• Paid Time Off (PTO): Team members enjoy 10 days of paid vacation per calendar year, with the ability to accrue and roll over vacation days. The firm recognizes paid holidays and offers bereavement and jury duty leave, ensuring you have time to handle personal matters. Additionally, team members receive 2 paid sick days per year.
• Retirement Plan Options: Eligible to enroll in a 401k plan 6 months from hire date, with a company contribution of 3% even if the team member does not contribute.
• Life and Disability Insurance: Full coverage for life, short-term, and long-term disability insurance, fully funded by the company, providing security for unforeseen circumstances.
• Travel and Expense Reimbursement: Team members are reimbursed for reasonable expenses incurred during approved travel, ensuring that you're supported while on the move for business.

Joining BBA Immigration as an Operations Manager is more than just a role; it’s an opportunity to be at the heart of a mission-driven firm dedicated to empowering clients and delivering exceptional service. Your ability to drive efficiency, implement innovative solutions, and foster collaboration will play a pivotal role in our firm’s success. If you’re ready to take on challenges, make a tangible impact, and grow alongside a team committed to excellence, we encourage you to bring your passion and expertise to our dynamic environment. Together, we’ll continue to transform lives and set new benchmarks in the legal field.