Operations Manager

Are you the strategic architect who thrives on building processes from the ground up in a dynamic legal environment?

Can you seamlessly shift from drafting protocols to driving KPI implementation and staff development, all while keeping a pulse on firmwide operations?

Do you excel at partnering with attorneys and vendors alike to ensure every moving part aligns with the firm’s growth objectives?

Final question: When faced with a challenge, do you get excited or run away?

 

 

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Founded in 1993 by Managing Partner Jim Rosen, Rosen Saba, LLP is a preeminent California civil litigation boutique with offices in El Segundo, Santa Barbara, and Miami. We combine creative, cost‑effective strategies with deep litigation expertise—prosecuting and defending high‑stakes business, professional liability, and catastrophic injury claims. As members of ABOTA, our attorneys uphold the highest standards of ethics and integrity.

Rosen Saba is seeking a seasoned Operations Manager to partner directly with our leadership team and lay the foundation for scalable growth. You will design and implement firm‑wide protocols, optimize administrative workflows, and serve as the central point of coordination between our attorneys, staff, and key external partners. This is a hands‑on, high‑impact position that will enable our partners to focus on practice development and trial excellence.

What you’ll do:

Foundation & Protocol Development:

• Create, document, and maintain standard operating procedures (intake templates, employee handbook, intake-to-litigation workflows).
• Partner with leadership to establish and track KPIs for attorneys and staff, ensuring measurable performance improvements.

Administrative & Vendor Management:

• Oversee all firm vendors (insurers, IT providers, telecom, office services), negotiating terms and ensuring reliable service.
• Manage facilities needs, including parking coordination and office maintenance across locations.

Staff Leadership & Hiring:

• Lead recruitment, onboarding, and training for new hires: finance specialist, legal secretaries, attorneys, and future roles.
• Coach and mentor administrative and legal support teams, fostering accountability and professional growth.

Technology & Innovation:

• Champion the adoption and integration of legal technologies (Microsoft 365 suite, iManage, Westlaw, AI‑powered research tools) to boost efficiency.
• Monitor emerging platforms and recommend investments that align with operational goals.

Attorney Operations Partnership:

• Act as the “eyes and ears” for the partners—ensuring timely time‑entry compliance and facilitating smooth communication.
• Serve as the primary buffer between partners and staff, resolving day‑to‑day issues and escalating strategic matters.

 

What we’re looking for: 

• Experience: 5+ years in operations leadership, ideally within a law firm or professional services environment; startup‑style execution background a plus.
• Process Expertise: Proven track record building protocols and procedures from scratch, with strong project‑management skills.
• Tech Savvy: Advanced proficiency with Microsoft 365, Westlaw, document‑management systems (iManage preferred), and familiarity with AI/automated tools.
• Leadership & Communication: Exceptional ability to influence across all levels—partners, attorneys, and support staff—while maintaining professional discretion.
• Legal Acumen: Familiarity with civil‑litigation workflows and KPIs; direct law‑firm experience is helpful but not mandatory.
• Personal Attributes: Highly organized, solution‑oriented, and comfortable in a fast‑paced, evolving environment.        

Why you should work here: 

• High‑Impact Role: Shape the operational backbone of a top‑tier litigation boutique and enable our attorneys to focus on trial success.
• Collaborative Culture: Join a tight‑knit team where integrity, creativity, and diligence drive every decision and innovation is encouraged.
• Professional Growth: Lead major firm initiatives, build a team under you, and benefit from ongoing mentorship and our complimentary Crisp Experience program.

 

Competitive Compensation & Benefits:

• Salary: Market‑aligned and commensurate with experience (to be determined via pay‑study).
• Healthcare: Generous employer contribution toward medical premiums; 100% employer‑paid dental.
• Retirement: 401(k) plan with 100% match on the first 3% and 50% on the next 2%.
• Paid Time Off & Holidays: 12 days of PTO (accrued monthly) plus all federal holidays.
• Perks: Covered parking, firm‑sponsored events (annual retreats, summer socials), and a fully stocked office bar.

 

Ready to architect the systems and people strategy that will propel Rosen Saba, LLP to its next chapter of growth? Apply now to become our Operations Manager and build a lasting legacy of excellence.