Operations Manager

Are you a champion of exceptional client experiences, skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape?

Do you have the creative vision to reinvent client engagement, blending legal landscape and experience acumen with innovative outreach strategies?

Can you navigate the intricate dynamics of a law firm, orchestrating the synergy between attorneys, paralegals, and administrative staff to align with client success expectations?

Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Ashby Jones and Associates, LLC, we believe legal advocacy should be bold, empathetic, and efficient. We are a fast-growing, woman-led family and criminal law firm based in Lexington, South Carolina. Under the vision and leadership of founding attorney Ashby Jones, our team is expanding quickly—adding attorneys, support staff, and systems at an extraordinary pace.

Our firm is deeply rooted in compassion, community, and excellence. We serve clients navigating some of life’s most difficult chapters—divorce, custody, criminal charges—and our job is to provide clarity, stability, and fierce representation. But as we scale, we’ve identified a critical need: a hands-on, strategic, and emotionally intelligent Operations Manager who can own the day-to-day execution that supports our big-picture vision.

This role is a linchpin between leadership and the team—bringing order to chaos, building sustainable systems, and serving as a protective barrier so our attorneys can focus on what they do best: practicing law.

 

What you’ll do:

• Financial Administration: Manage invoicing, accounts receivable, and reconciliation of trust accounts; coordinate with part-time accountant and ensure accuracy across Clio and QuickBooks.
• HR Oversight: Track PTO/sick leave, maintain personnel files, and address interpersonal or performance issues with discretion and empathy.
• Team Management: Run weekly check-ins with paralegals/admins; implement and track KPIs; support a healthy, collaborative office environment.
• Operations & Office Management: Oversee daily operations including supply needs, tech troubleshooting, and vendor relationships (payroll, benefits, IT, office equipment).
• System & Process Development: Create and maintain SOPs across all departments; lead quarterly reviews and updates to ensure relevance and efficiency.
• Onboarding & Training: Build 30-60-90 day plans for all new hires; develop training content such as manuals, welcome videos, and continuity playbooks.
• Payroll & Benefits Coordination: Interface with Southern Payroll; help source better insurance rates and establish competitive benefits offerings.
• Performance Management: Support development of performance review structure beyond just billable hours; help implement formal evaluation processes.
• Event & Outreach Coordination: Identify and manage community sponsorships and partnerships; handle event logistics and firm branding distribution.
• Owner Support: Serve as a protective buffer to the owner by handling day-to-day staff needs, problem-solving operational issues, and minimizing distractions.

 

What we’re looking for: 

• Legal Operations Experience: 3–5 years in a law firm or service-based operations role, with direct experience managing invoicing, trust accounts, and administrative workflows.
• Systems & KPI Implementation: Demonstrated ability to create SOPs, build dashboards, and track performance metrics that drive accountability and growth.
• People Leadership: Confident managing staff performance, navigating interpersonal dynamics, and supporting team wellness and engagement.
• HR & Compliance Knowledge: Familiar with hiring practices, personnel policies, PTO tracking, and employment law basics in a small business context.
• Tech Proficiency: Experience using Clio (or similar legal CRM), QuickBooks, Google Suite, Outlook, and payroll systems within a PC-based office environment.
• Communication & Discretion: Able to handle sensitive issues with clarity, calm, and neutrality — acting as a trusted advisor and liaison to leadership.
• Initiative & Ownership: A self-starter who thrives in building structure from scratch and doesn’t wait to be told what needs doing.
• Adaptability: Flexible in a fast-changing, rapidly scaling environment where priorities shift and systems are still evolving.
• Firm Culture Fit: Collaborative, compassionate, and ready to contribute meaningfully to a team that supports one another and their clients with heart and grit.

Why you should work here: 

• Visionary Leadership: You’ll partner closely with Ashby Jones, a bold and dynamic founder committed to growth and excellence.
• Collaborative Culture: We’ve cultivated a happy, drama-free workplace where everyone—from clerks to attorneys—feels respected and valued.
• Big Impact: You’ll have the authority and autonomy to build systems, solve problems, and shape the firm’s trajectory.
• Personal & Professional Growth: With planned expansion to 15+ attorneys and additional locations, there’s no ceiling to where this role can go.

Additional perks:

• Health Insurance: Medical coverage 
• Retirement: SIMPLE IRA with 3% matching
• Crisp Experience: 6 months of high-level operations training post-hire

 

 

At Ashby Jones and Associates, LLC, the Operations Manager is not a background role — it’s the backbone of everything we do. You won’t just be behind the scenes; you’ll be center stage in building a firm that changes lives, starting with ours.

This is your chance to leave a legacy inside a firm that is deeply committed to growth, community, and compassion. We’re ready for what’s next. Are you?