Director of Operations

Are you a visionary operations partner ready to transform uncertainty into confidence across a multi-office law firm?

Can you build and refine protocols from intake through case closing that empower our teams and elevate client service?

Do you thrive on coaching leaders, implementing KPIs, and leveraging technology to drive efficiency and growth?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Herman & Wells, we transform uncertainty into confidence. Our expert attorneys specialize in Personal Injury, Property Insurance Disputes, Construction Defects, and Disability Disputes - relentlessly fighting for clients across Florida with compassion.

Founded by partners Clifford Wells and Jason Herman, we’re driven by our core values of making clients powerful, taking away fear and stress, and being people with actual hearts. Internally, we prioritize Expertise, Empathy, Drive, and Communication to ensure every team member thrives.

As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation.

What you’ll do:

Operational Leadership Across Locations:

• Oversee and optimize daily operations for our Clearwater and Pinellas Park offices, traveling regularly to maintain pulse checks and foster collaboration.
• Serve as the key accountability partner for department leads—Intake, Marketing, Finance, HR, IT, and Reception—driving continuous improvement and SOP adherence.

Strategic Planning & KPI Development:

• Collaborate with partners to define, implement, and monitor KPIs aligned with one- and five-year growth goals, including client volume targets and efficiency metrics.
• Lead major projects—onboarding processes, NPS system rollout, quarterly reviews, and predictive analytics—to deliver measurable ROI.

People & Culture Building:

• Design and execute robust recruitment, onboarding, and career-path frameworks; mentor department heads and front-line staff to cultivate a high-trust, high-performance culture.
• Resolve interpersonal conflicts with professionalism and care, ensuring a drama-free workplace in line with our “actual hearts” ethos.

Financial & Vendor Management:

• Partner with our part-time bookkeeper to review P&Ls, manage cash flow, and negotiate vendor and lease agreements.
• Monitor operational budgets and recommend cost-optimization strategies without compromising client service.

Technology & Process Innovation:

• Champion the adoption and integration of our tech stack—Lead Docket CRM, Filevine, Google Workspace, Gusto, QuickBooks Online, Domo, and Notion—driving automation and data-driven decision-making.
• Develop, document, and audit SOPs across all practice areas to ensure consistency, quality, and compliance.

 

What we’re looking for: 

• Experience: 7+ years in operations leadership, ideally within a law firm or high-volume professional services environment, with P&L and multi-location oversight.
• HR Expertise: Demonstrated success building HR functions—onboarding, career-path development, and conflict resolution—in concert with operational duties.
• Strategic & Analytical Mindset: Proven track record defining KPIs, leading large-scale projects, and translating goals into executable plans.
• Technology Proficiency: Hands-on with legal and business platforms (Filevine, Lead Docket, Gusto, QuickBooks, Domo, Notion); agile in adopting new tools.
• Leadership & Communication: Communicates with clarity and honesty - addressing issues directly without glossing over them. Builds trust with senior partners, attorneys, and staff by pairing candor with genuine respect. Ensures teams stay aligned and focused on shared goals in a high-performance, people-first culture.
• Personal Attributes: Highly organized, solution-oriented, and resilient—comfortable “rolling up your sleeves” in a fast-paced, growth-focused setting.    

Why you should work here: 

• High-Impact Role: Shape the operational backbone of a boutique firm driving $4–5 million in annual revenue and serving hundreds of clients monthly.
• Collaborative Culture: Join a tight-knit team committed to empathy, integrity, and client empowerment—where your voice and ideas truly matter.
• Professional Growth: Lead transformative initiatives, build a team under you, and participate in our complementary six-month Crisp Experience program post-90 days.
  
  

 

Competitive Compensation & Benefits:

• PTO & Holidays: 3 weeks of PTO (vested after 90 days) plus paid U.S. holidays and inclement-weather days.
• Health & Retirement: 100% employer-paid individual medical coverage; 401(k) with employer match (eligibility begins after six months).
• Perks: Office in Clearwater with proximity to Pinellas Park, firm-sponsored events, and a supportive, “people-with-hearts” environment.

 

As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation. In this pivotal role, you will shape the processes, technology integrations, and performance metrics that drive our firm’s growth and ensure a seamless client experience. You’ll also lead initiatives to cultivate a collaborative, high-trust culture where every team member feels supported and empowered to excel. If you’re ready to leverage your operational expertise in a dynamic legal environment and make a tangible impact, we invite you to apply today.