Director of Operations

Are you a systems thinker who thrives on bringing order to complexity—someone who sees operational inefficiencies as opportunities for transformation?

Can you confidently step into a high-performing law firm and unify teams, tools, and processes across departments like Criminal Defense, Personal Injury, and Immigration?

Do you find purpose in building the operational backbone of an organization—rolling up your sleeves to implement SOPs, KPIs, and workflows that actually stick?

Is your leadership style one of collaboration, clarity, and accountability—earning buy-in from seasoned attorneys, new hires, and everyone in between?

Final question: When faced with a challenge, do you get excited or run away?

 

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MayesTelles isn’t just one of Arizona’s most recognized law firms—it’s a trusted legal powerhouse rooted in nearly 200 years of combined experience and a deep commitment to delivering results. Located in the heart of Phoenix, the firm has earned its place as a top-rated legal provider with a team of former prosecutors, relentless advocates, and client-focused professionals who bring clarity and strategy to even the most complex legal matters.

Whether handling high-stakes criminal defense, life-altering personal injury cases, or complex immigration challenges, MayesTelles has built a reputation on both courtroom victories and unwavering client service. With over 989 five-star reviews and accolades from Ranking Arizona and Top 100 Trial Lawyers, the team’s work resonates far beyond its walls—it’s recognized throughout the state for its leadership, advocacy, and impact.

 

 

The Opportunity: Build the Engine for Growth

As our Director of Operations, your primary mission will be creating a model of efficiency that can be replicated for rapid growth. At the same time, you will unify operations and champion the practical adoption of generative AI across the entire firm, ensuring our teams are equipped with the best processes and technology to win.

This isn’t a maintenance role. This is a rare opportunity to build, implement, and lead transformative change inside a respected and ambitious law firm.

 

 

What you’ll do:

• Firmwide Operations & Structure: Serve as the bridge between partners and staff to reduce bottlenecks and improve communication, define and refine organizational structure, job roles, and reporting lines, standardize daily operations across departments (Criminal, PI, Immigration, Intake, Marketing, HR), implement firm-wide SOPs to drive consistency and alignment
• KPI Development & Accountability: Build and track KPIs across departments to monitor performance and inform decisions, use data to identify bottlenecks and improve productivity, create systems that promote visibility, accountability, and strategic alignment
• People Operations & Onboarding: Lead hiring, onboarding, and training efforts to reduce ramp-up time and improve retention, implement evaluation and promotion pathways, ensure team members have clarity on roles, expectations, and growth opportunities
• Technology & Systems Oversight: Oversee legal tech platforms (e.g., MyCase) and ensure smooth transitions and adoption, lead audits and process improvements to maximize efficiency and usability, support staff through training and automation
• Vendor, Financial & Referral Management: Manage vendor contracts for value and service quality, implement systems for receivables tracking, budgeting, and cash flow forecasting, develop a referral tracking system to manage partner relationships and revenue opportunities
• Departmental & Cultural Leadership: Support department leads and reduce silos between teams, provide operational oversight to under-supervised areas like marketing, intake, and investigations, strengthen firm culture by encouraging collaboration and monitoring morale
• Project & Growth Management: Lead firm initiatives such as office expansions and interdepartmental rollouts, ensure projects are aligned with strategic goals and deliver measurable outcomes, serve as the firm’s go-to implementer for high-impact operational improvements
•   Lead AI & Technology Adoption:

• Champion Generative AI: Lead the firm-wide adoption of generative AI (e.g., ChatGPT for Teams). You will identify use cases, develop prompting best practices, train staff, and measure the impact on productivity.
• Optimize the Tech Stack: Own our legal tech ecosystem, from our core case management system (MyCase) to specialized AI tools (like EvenUp), driving adoption and ensuring we get maximum ROI.
• Automate Workflows: Audit key processes across departments to identify and implement automation opportunities, eliminating manual work and freeing up our legal talent to focus on high-value tasks.

What we’re looking for: 

• Experience: 3-5+ years in an operations leadership role within a fast-paced professional services environment (legal, medical, financial, etc.), strong foundation in system-building, process implementation, and team management
• Operations Leadership: Proven ability to design and enforce SOPs that create structure, consistency, and scalability across departments or multi-site organizations
• Strategic Thinking: Skilled at identifying inefficiencies, turning big-picture goals into actionable strategies, and driving execution across diverse teams
• Hands-On Generative AI Expertise: You must have demonstrable, real-world experience using generative AI tools (ChatGPT, Claude, etc.) to solve business problems. You can articulate specific projects, prompts, and measurable outcomes, and you understand both the power and the practical limitations of the technology.
• KPI & Performance Management: Experience developing and managing KPIs to evaluate performance, improve outcomes, and align departments around shared goals
• Team Development: Track record of creating onboarding systems, training processes, and promotion pathways that foster clarity, engagement, and retention
• Marketing Collaboration: Ability to partner with leadership to support marketing execution, improve intake processes, and evaluate effectiveness through ROI and alignment
• Financial Acumen: Comfortable managing vendor contracts, supporting budgeting and forecasting, and improving financial visibility through operational systems
• Tech-Savviness: Familiar with legal software platforms (e.g., MyCase), capable of driving adoption, optimizing usability, and leading process improvements through tech

 

Why you should work here: 

• Shape the Future of a Growing Firm: MayesTelles is entering an exciting phase of growth, and you’ll have the rare opportunity to help build the operational backbone of the firm from the inside out. Your work won’t just support growth—it will drive it.
• Pioneer AI in a Real-World Legal Setting: Move beyond theory and become a leader in the practical application of AI in the legal field. You’ll have the mandate to experiment, implement, and deliver measurable results with cutting-edge technology.
• Direct Impact & Visibility: As a key member of the leadership team, your work will be central to the firm’s strategy and success. 
• Cross-Departmental Exposure: From marketing and technology to finance, HR, and legal services, you’ll gain hands-on experience across every corner of the business—developing a unique and holistic understanding of law firm operations.
• Collaborative, Human-Centered Culture: At MayesTelles, people genuinely like working together. While some departments are still evolving, you’ll play a vital role in bridging gaps, fostering collaboration, and strengthening a culture that’s already positive and tight-knit.
• Build Something That Lasts: This is a chance to step into a blank space and turn operational pain points into sustainable systems. If you’re energized by solving problems, aligning people, and creating structure that outlives you, this is the place to do it.
• A Path to Shape Your Future: This role is designed to grow with you. As you succeed and the firm scales, you’ll have the opportunity to build out your own team and shape long-term strategic initiatives.

 

 

Additional perks:

• Comprehensive Health Benefits: Medical insurance to support your overall well-being
• Paid Time Off & Holidays: Recharge with PTO and recognized holidays throughout the year
• Professional Development: Opportunities to attend workshops, trainings, and leadership intensives

 

 

If you are a builder who is ready to create structure, empower teams with technology, and drive the next chapter of growth for a leading law firm, we want to talk to you.