Frye Law Group LLC

Are you the orchestrator of order in a fast-paced legal setting, energized by creating systems that support team success - and passionate about seeing them through?

Do you possess the agility to switch from managing a team to handling high-volume client intakes, all while maintaining a professional demeanor?

Do you have the initiative and foresight to anticipate operational breakdowns, maintain accountability, and streamline communication between leadership and teams?

Is your meticulous approach to administrative tasks matched by your unwavering commitment to client care and service?

Final Question: When faced with a challenge, do you get excited or run away?

 

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Frye Law Group is a trial-ready criminal defense practice serving the metropolitan Atlanta area out of Marietta, GA.  We handle a broad spectrum of matters from DUIs and misdemeanors to complex felony and sex-crime defenses bringing extensive courtroom experience. Our job is to provide clarity, stability, and fierce representation. Our team prioritizes giving clients realistic options, timely communication, and vigorous representation during some of the most stressful moments of their lives.

We are renowned for our client-focused approach, as evidenced by glowing testimonials. Our firm not only strives to achieve the best outcomes for our clients but also fosters an inclusive and supportive work environment for our team.

As we scale, we’ve identified a critical need: a hands-on, strategic, and emotionally intelligent Operations Manager who can own the day-to-day execution that supports our big-picture vision. This role is a linchpin between leadership and the team—bringing order to chaos, building sustainable systems, and serving as a protective barrier so our attorneys can focus on what they do best: practicing law.

Frye Law Group is seeking an experienced Operations Manager to join the executive team and drive operational excellence. This high-impact role will partner directly with the firm’s Managing Partner to build SOPs, establish meaningful KPIs, extract and normalize data, and implement scalable systems that make the firm more profitable, automated, and client-centric. The role requires a data-driven mindset, strong executive presence, and the ability to work autonomously while coordinating our teams. 

 

What you’ll do:

Team & People Management

• Support and coach in decision-making, delegation, and team communication. 
• Lead internal team meetings to promote alignment, track progress, and reinforce firm goals.
• Track PTO/sick leave, maintain personnel files, and address interpersonal or performance issues with discretion and empathy.
• Monitor team dynamics and morale, resolving interpersonal issues proactively.
• Run weekly check-ins with paralegals/admins; implement and track KPIs; support a healthy, collaborative office environment.

Operational Strategy & SOPs

• Design, document, and roll out firm-wide standard operating procedures (intake → case setup → case progression → file closing).
• Extract, clean, and consolidate data from case-management and intake systems to produce weekly/monthly dashboards (lead source, intake volume, case closures, revenue per office, review tracking).
• Build 30-60-90 day plans for all new hires; develop training content such as manuals, welcome videos, and continuity playbooks.
• Define KPIs aligned to the firm’s priorities to be profitable, automated, and client-centric while holding  our team accountable to those targets.
• Lead projects to increase automation, reduce manual work, and elevate client experience (forms automation, handoff checklists, escalation protocols).
• Maintain high follow-through to ensure procedural updates are adopted and adhered to.

Vendor & Systems Management

• Oversee daily operations and manage relationships with key vendors (IT, phone systems, office equipment, vendors) and own improvements in the tech stack and integrations (Apple/Mac experience preferred).
• Manage invoicing, accounts receivable, and reconciliation of trust accounts; with accountant and ensure accuracy across MyCase and Lawmatics.
• Collaborate with vendors to maintain operational support, contract alignment, and performance standards.
• Negotiate and oversee service agreements to ensure optimal value and delivery.

Owner Support:

• When needed, serve as the firm’s operational representative for high-touch client issues - investigate concerns, coordinate with attorneys and staff to identify root causes, communicate status and remediation plans to clients, and convert lessons learned into process improvements to prevent recurrence.
• Serve as a protective buffer to the owner by handling day-to-day staff needs, problem-solving operational issues, and minimizing distractions.

What we’re looking for:

Legal Operations Experience: 3–5 years in a law firm or service-based operations role, with direct experience managing invoicing, and administrative workflows.

• Systems & KPI Implementation: Demonstrated ability to create SOPs, build dashboards, and track performance metrics that drive accountability and growth.
• People Leadership: You have a strong presence and can hold people accountable without drama.  You know how to build trust and keep teams on track.
• HR & Compliance Knowledge: Familiar with hiring practices, personnel policies, PTO tracking, and employment law basics in a small business context.
• Data & Systems Fluency: Strong ability to pull and manipulate data (from Lawmatics, MyCase or CMS/CRM), use Mac/Apple computers, Office 365 electronic filing, and turn metrics into action.  You don’t just ask for data - you get it and interpret it. 
• Communication & Discretion: Strong written and verbal communication skills. Clear, calm, and assertive.  Being bilingual in Spanish is a bonus.
• Initiative & Ownership: A self-starter who thrives in building structure from scratch and doesn’t wait to be told what needs doing.
• Adaptability: Flexible in a fast-changing, rapidly scaling environment where priorities shift and systems are still evolving.
• Firm Culture Fit: A proactive, resourceful problem-solver with a bias toward action and a steady hand under pressure, and ready to contribute to a team that supports one another and their clients with heart and grit.
• Follow-Through: You see things through.  Period.  Loose ends are not your style.

 

 

Why you should work here: 

• Meaningful Impact: Lead the operational transformation of a growing criminal defense practice.  Your efforts directly contribute to the success and efficiency of our firm, ensuring that we continue to advocate effectively for our clients and uphold our commitment to excellence.
• Professional Development: Support for training, conferences, and role-specific upskilling.  High visibility to firm leadership and clear pathways for expanded responsibility and career growth.
• Visibility & Autonomy: Work closely with senior leadership and gain broad exposure to legal-operations, vendor management, and strategic planning with high potential for role growth and expanded responsibility.

 

Additional perks:

• Health and Vision Insurance: Medical and vision coverage 
• Retirement: Eligible to enroll in a 401k plan 6 months from hire date, with a company contribution of 3%.
• Disability Insurance: Full coverage for short-term and long-term disability insurance, fully funded by the company, providing security for unforeseen circumstances.
• Paid Time Off (PTO):  The firm recognizes paid holidays and offers bereavement and jury duty leave, ensuring you have time to handle personal matters.  Additionally, team members accrue 12 PTO days per year.

At our firm, the Operations Manager is not a background role — it’s the backbone of everything we do. You won’t just be behind the scenes; you’ll be center stage in building a firm that changes lives. Be part of a firm that invests in your future and provides a platform for long-term career success.

This is your chance to leave a legacy inside a firm that is deeply committed to growth, community, and compassion. We’re ready for what’s next. Are you?