Case Manager

Are you passionate about helping others achieve their dream of legal status and a better future in the United States?

Do you thrive in a mission-driven environment where empathy, precision, and client care are at the heart of everything you do?

Can you manage complex casework, balance hundreds of active clients, and ensure every individual feels supported and informed throughout their immigration journey?

Do you take pride in your ability to stay organized, calm, and proactive even when things get busy and emotionally charged?

Final question: When faced with a challenge, do you get excited or run away?

 

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At Bilbao Law, LLC, we believe every immigrant deserves the opportunity to achieve their dream of becoming a permanent resident or citizen of the United States. Founded in 2019 by Attorney Vilerka Bilbao, a former immigrant herself, our firm combines professional excellence with a personal understanding of the challenges our clients face. We specialize in Immigration and Human Rights Law, serving individuals and families across the United States in matters including asylum, humanitarian relief, trafficking and crime victim visas, removal defense, and adjustment of status.

As a Case Manager, you will be at the center of the client experience, ensuring that every case is handled with care, accuracy, and efficiency. You will serve as the primary point of contact for clients, manage the progress of hundreds of cases, and support attorneys by keeping matters organized, documented, and on schedule. This is a meaningful opportunity to contribute to life-changing work and make a direct impact on families seeking safety and belonging in the United States.

 

What you’ll do:

• Client Communication and Support: Serve as the primary point of contact for clients, primarily Spanish-speaking, providing consistent updates, guidance, and reassurance throughout their case. Build trust through clear, compassionate communication, address questions independently, and ensure clients feel informed and supported at every stage.
• Case Management: Oversee the lifecycle of 300 or more active client matters, tracking progress, deadlines, and task completion within MyCase to ensure every case advances efficiently.
• Document Organization: Collect, review, and maintain all client evidence, correspondence, and filings in an organized digital system, ensuring records are complete and easily retrievable.
• Record Keeping: Accurately log all client interactions, updates, and case milestones in MyCase to support team visibility and ensure consistent communication.
• Mail and Case Updates: Monitor and process all incoming mail and government case notifications through Lawfully and Serenade eImmigration, ensuring each update is accurately logged, filed, and communicated to clients without delay.
• Task Coordination: Assign and monitor case-related tasks across the team, including attorneys, paralegals, and intake staff, ensuring timely completion.
• Team Collaboration: Participate in weekly meetings with attorneys and other case managers to review progress, escalate issues, and ensure full case coverage.
• Client Correspondence: Prepare professional written communications, including notices, letters, and update emails, using standardized templates. Ensure all correspondence reflects accuracy, empathy, and the firm’s commitment to excellent client service.
• Workflow Optimization: Contribute to improving systems and workflows that enhance client satisfaction and team efficiency.

What we’re looking for: 

• Background and Experience: At least 2 years of experience in case management is preferred. Prior exposure to immigration law is a plus but not required.
• Bilingual Fluency: Full professional proficiency in Spanish and English, both spoken and written, with strong communication and writing skills.
• Organizational Excellence: Exceptional attention to detail and the ability to manage a high-volume caseload while maintaining accuracy and composure.
• Technology Proficiency: Comfortable using MyCase, Lawfully, and Serenade eImmigration, as well as Google Workspace, Microsoft Word, and cloud-based systems.
• Proactive Problem Solver: Demonstrates initiative and sound judgment in resolving client issues without constant supervision.
• Empathy and Emotional Intelligence: Compassionate communicator who can handle sensitive client situations calmly and respectfully. 
• Adaptability and Learning Mindset: Open to learning firm systems, immigration workflows, and AI-assisted tools that support efficiency and client communication.
• Team Collaboration: Works effectively within a supportive, multicultural team that values cooperation, communication, and mutual accountability.
• Experience: Prior experience in legal, administrative, or client-service roles preferred, especially in immigration or humanitarian law.
• Professionalism: Maintains confidentiality, accuracy, and empathy when handling client information.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success. 

Why you should work here: 

• Meaningful Work: Play an essential role in helping families and individuals achieve safety, security, and legal status in the United States.
• Collaborative Team: Be part of a close, respectful team that values trust, communication, and shared success.
• Engaged Leadership: Enjoy open communication and visibility with firm leaders who stay engaged and accessible, creating an environment where ideas are heard and contributions matter.
• Stability and Growth: Become part of a rapidly expanding practice with clear pathways for long-term professional development.

Additional perks:

• Paid Time Off: Enjoy the time you need to recharge with paid vacation, holidays, and personal days that promote a strong work-life balance and overall well-being.
• Health, Dental, and Vision: Access comprehensive health benefits designed to keep you and your family supported, healthy, and cared for.
• Retirement: Plan for your future with a firm-sponsored retirement program that helps you build lasting financial security.
• Maternity Leave: The firm provides dedicated parental leave options that support employees during significant family milestones.

 

At Bilbao Law, LLC, your role as Case Manager is much more than an administrative position. It is a mission-driven opportunity to make a tangible difference in the lives of hundreds of immigrant families. Your empathy, precision, and initiative will help ensure that every client feels heard, supported, and cared for as they navigate one of the most important journeys of their lives.

Here, you will be part of a team that celebrates wins together, values every contribution, and builds a legacy of compassion and excellence. This is your chance to grow professionally, impact lives, and join a firm that leads with heart and purpose.