Director of Operations

Are you the kind of operator who can turn a good team into a great one, with clear systems, crisp KPIs, and a cadence everyone follows?

Can you win hearts and minds during change, moving people from “my desk, my rules” to a true pooled, one-team model?

Do you love building intake, service, and back office functions that scale across multiple locations without losing quality?

Final question: When faced with a challenge, do you get excited or run away?

 

 

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WWB has served Connecticut for more than three decades with a full service practice and a reputation for strong advocacy. WWB is the provider law firm for LegalShield in Connecticut and runs a metrics driven operation recognized with member voted honors.

This role combines traditional office management for a mid-size Connecticut law firm with leadership of the firm’s LegalShield department. The Director of Operations serves as the operational backbone of the firm, supporting attorneys and staff, managing resources, and aligning processes with WWB’s strategic goals.

Recently,  WWB was acquired by Soloway Group PC to modernize operations and scale impact across a growing platform. Soloway Group PC is purpose-built to fix the broken client experience in the legal industry. With integrity as our foundation, we apply ingenuity and real-world experience to deliver practical, high-quality legal counsel that drives innovation. As entrepreneurs ourselves, we understand our clients' needs from the inside out. The result is a better overall experience for the client.

This role combines traditional office management for a mid-sizeConnecticut law firm with leadership of the firm’s LegalShield department. The Director of Operations serves as the operational backbone of the firm, supporting attorneys and staff, managing resources, and aligning processes with WWB’s strategic goals.

 Location is Shelton, Connecticut, with relocation considered for the right leader.

 

 

What you’ll do:

• Build the operating system: Stand up SOPs, KPIs and OKRs, and a weekly operating cadence with dashboards, reviews, and clear ownership.
• Restructure teams for throughput: Move EAs and paralegals into a pooled model, set service levels, and allocate resources to match demand.
• Stand up a true intake function: Define roles, metrics, scripts, and QA to convert consistently and improve client experience.
• Oversee LegalShield operations with a metrics mindset, partnering with the lead attorney and office leadership to sustain award-level performance.
• Champion post acquisition integration. Blend WWB’s client centric, relationship driven strengths with a modern, data guided operating rhythm, clear standards, and shared accountability. Work in step with the Soloway Group PC change team.
• Upgrade systems and vendors: Manage the IT provider, improve data hygiene and security, and implement practical AI where it saves time and reduces errors.
• Recruit, coach, and level up talent: Hire, performance-manage, and, when needed, make tough calls that protect standards and pace.
• Lay the MSO foundation: Document the playbook so shared services can scale across new firms as acquisitions ramp.

What we’re looking for: 

• Experience: 7 to 12+ years leading operations in a law firm or professional services setting with multi-team scope. M&A integration or roll-up experience is a plus.
• Operator’s toolkit: Process mapping, SOP writing, KPI and OKR implementation, dashboarding, resource planning, and meeting cadences.
• Change leader: Proven record shifting culture from silos to team, including hiring, coaching, and performance management.
• Tech and AI forward: Comfortable piloting AI, improving workflows, and partnering with vendors to raise speed and quality.
• Client-service mindset: Energetic, humble, collaborative, and obsessed with getting 1 percent better daily. Values include Available and Responsive, Collaborative, Capable, and 1% Better Than Yesterday. 

 

Why you should work here: 

• COO track with real scope: prove it in one firm, then scale the model across a growing platform.
• Peer community: active access to an operators’ network and resources that accelerate execution. The firm already holds a seat in the Crisp Experience, which you’ll use.
• Make a mark fast: your systems will touch intake, staffing, client experience, and growth within weeks, not years.

 

 

Where You’ll Work

Primary location is the WWB headquarters in Shelton, CT, but the role will soon split time between the Shelton and Darien, CT offices. Relocation is available for the right candidate. You’ll also collaborate with leadership in nearby offices as needed.

 

Join Us

If you’re a builder who turns vision into systems, and teams into one high-trust operation, we want to meet you. Apply now and help us create a center of excellence that scales across a platform of firms, with real impact for clients and communities.