Intake Coordinator

Are you ready to be the welcoming face of a trusted law firm, providing compassionate client engagement at every interaction?

 

Do you thrive in a fast-paced legal environment, where attention to detail and client care are paramount?

 

Are you excited to contribute to resolving challenging legal situations with clarity and confidence as part of a dedicated team?

 

Is creating a seamless and reassuring client intake experience your professional calling?

 

Final question: When faced with a challenge, do you get excited or run away?

 

 

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Resolutions Law Firm, with nearly 20 years of dedicated service in the Hixson and Chattanooga areas, stands as a beacon of clarity and confidence for those facing legal challenges. Our mission is to guide each client through their legal journey with personalized, compassionate care. Whether addressing real estate, estate planning, or probate, we ensure each case is managed with expertise and a deep understanding of our clients' needs.

 

Our firm prides itself on cultivating lasting client relationships built on trust and communication. With a team deeply embedded in the community, we bring a personalized approach to every legal challenge, offering practical solutions and peace of mind. As a family-based practice, our values of care and integrity are reflected in every aspect of our work.

 

We are seeking an Intake Coordinator to join our firm and play a crucial role in supporting our mission of delivering peace of mind through personalized legal guidance. This pivotal role ensures our clients receive a warm welcome and clear guidance throughout their initial consultation and intake process. As the first point of contact, you will set the tone for a supportive and professional client experience, making a lasting impact on our team and the clients we serve.

 

 

What you’ll do:

• Client Reception: Greet and seat clients, maintain a welcoming atmosphere in reception and conference areas.
• Phone and Intake Management: Answer incoming calls, conduct new client intakes, and take accurate messages for the team.
• Scheduling: Use Clio and Google Calendar to manage and schedule client consultations efficiently.
• Document Preparation: Prepare and send fee agreements, utilize firm templates for seamless client interaction.
• Office Management: Maintain cleanliness and readiness of reception and conference rooms, manage supply inventory.

What we’re looking for: 

• Experience Required: Prior experience in a legal reception or front desk role is preferred.
• Communication Skills: Exceptional phone etiquette and personable, outgoing demeanor are necessary.
• Attention to Detail: Highly organized with the ability to handle detailed tasks efficiently.
• Technical Aptitudes: Familiarity with Clio, Google Calendar, and basic document creation tools.
• Client Service: Shows compassion and understanding, ensuring clients feel valued and important.

 

Why you should work here: 

• Growth Opportunities: Be part of a firm that values internal advancement and professional development.
• Supportive Culture: Work in an environment that prioritizes compassion, client satisfaction, and integrity.
• Client Impact: Play a vital role in providing peace of mind and legal clarity to a diverse client base.
• Learning Environment: Training in Clio and firm processes with templates to guide your tasks.

If you're ready to make a meaningful difference in clients' lives by ensuring their legal journey begins with clarity and care, we invite you to apply for the Intake Coordinator role at Resolutions Law Firm. Join our mission-driven team, and help us bring peace of mind to those navigating challenging legal situations.