Director of Operations

Are you ready to lead business operations for a dynamic, multi-state law firm?

Do you thrive in creating scalable systems and efficient processes?

Can you transform operational challenges into pathways for growth?

Are you passionate about building a team that excels in delivering top-tier legal services?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

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The Law Offices of Roderick C. White is a veteran-owned, multi-state law firm with a track record of delivering exceptional legal services since 2002. With licenses in Texas, Missouri, Illinois, and Kansas, our team is dedicated to providing aggressive representation in personal injury and criminal defense cases. We pride ourselves on our commitment to client satisfaction, evidenced by our 600+ five-star Google reviews across our five locations.

Our mission is centered around client advocacy and community impact. With over $588 million recovered for clients in personal injury claims and a 95% success rate in keeping our criminal defense clients out of prison, our outcomes are a testament to our dedication and expertise. We're available 24/7 to provide confidential consultations, ensuring our clients receive the attention and guidance they deserve at any time.

The Director of Operations will lead the firm's day-to-day business operations, develop scalable systems, and strengthen organizational efficiency to support continued growth. Reporting directly to the firm owner and working alongside the Chief Financial Officer and Director of Legal Operations, this role will oversee multiple departments, help develop the operational management structure, and lead a predominantly international virtual workforce.

The ideal candidate is an experienced, self-directed leader who can implement effective policies, procedures, and performance reporting while reducing the owner's operational workload. This position requires strong judgment, financial discipline, and a balanced approach to technology and automation that preserves the firm's commitment to personalized service.

What you’ll do:

• Operational Leadership: Oversee day-to-day business operations, reduce the owner's direct operational workload, and establish accountable, efficient processes across the firm.
• Systems & Process Development: Assess existing workflows, develop and implement scalable SOPs, establish reporting frameworks, and monitor operational performance.
• Department & Manager Oversight: Lead operations across case management, intake, marketing, medical records and billing coordination, and HR, helping develop and supervise operational managers as the firm's structure evolves.
• Global Team Management: Oversee a predominantly international virtual support workforce, establishing clear communication standards, accountability, performance expectations, and consistent service quality.
• Technology & Workflow Improvement: Evaluate the effective use of Clio and other operational tools, implementing practical improvements and selective automation while preserving the firm's emphasis on personal service.
• Vendor Management: Oversee external service providers and internal vendor liaisons, including medical records-related services, to ensure reliability, efficiency, and accountability.
• Marketing & Intake Oversight: Support operational coordination of marketing and intake activities, applying sufficient digital marketing knowledge to evaluate performance and guide department leaders.
• Financial Resource Management: Monitor operational spending, evaluate resource needs, and recommend cost-effective improvements consistent with the firm's growth objectives.
• Hiring & HR Support: Participate in hiring and candidate evaluation, provide input on operational staffing needs, and handle initial HR responsibilities as needed, while recognizing that final hiring and staffing decisions remain with the owner.
• Leadership Collaboration: Partner with the owner, CFO, Director of Legal Operations, and department leaders to align priorities, communicate results, and improve operational execution without assuming direct responsibility for legal casework.

What we’re looking for:          

• Educational Background: Bachelor's degree required, preferably in Business Management or a related discipline. An MBA with a focus on Management is strongly preferred.
• Operational Leadership: Demonstrated experience leading business operations, improving organizational structures, and managing multiple departments or operational functions.
• Process Development: Proven ability to assess business workflows and personally develop, implement, and maintain scalable policies, procedures, SOPs, and reporting systems.
• Manager & Global Team Leadership: Experience supervising managers and overseeing geographically distributed teams, with the ability to establish consistent performance expectations and accountability.
• Independent Judgment: Strong organizational leadership, initiative, problem-solving skills, and the confidence to make practical recommendations without requiring extensive supervision.
• Financial Discipline: Ability to evaluate operational spending, staffing needs, and vendor performance while balancing efficiency, service quality, and business objectives.
• Technology & Marketing Literacy: Familiarity with case management systems such as Clio and working knowledge of digital marketing and social media concepts for operational oversight.
• Collaborative Leadership: Ability to work effectively with firm ownership, legal leadership, and operational managers while maintaining a balanced approach to technology, process improvements, and personal service.

Work Arrangement

This is an on-site leadership position requiring daily in-person attendance at one of the firm's offices in Dallas, Chicago, St. Louis, or Kansas City. Periodic travel between office locations is required. Standard office hours are 8:30 AM–5:30 PM, although senior leadership responsibilities may require flexibility beyond those hours.

Why you should work here: 

• Leadership Opportunity: Directly influence the firm's success and growth by leading the operational development strategy.
• Autonomy: Take ownership of initiatives with the support to develop independent solutions to complex challenges.
• Dynamic Growth: Be part of a rapidly expanding firm with opportunities for professional and personal development.
• High Impact: Play a crucial role in transforming the organization and reducing the operational burden on firm leadership.

Additional perks:

• Health Insurance: PPO plan with the firm covering approximately half of the premium costs.
• Dental Coverage: Dental insurance available to employees.
• Retirement Plan: 401(k) with firm matching up to 5% after one year of employment.
• Paid Time Off: Two weeks of paid vacation, plus major holidays.
• Travel Opportunities: Periodic travel between firm office locations with expenses covered.

The Director of Operations position at The Law Offices of Roderick C. White is more than just a job – it's an opportunity to shape the future of a growing legal practice. If you are a strategic thinker ready to take operational leadership to the next level, we invite you to apply and join our mission to provide outstanding legal services to our clients.