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Senior Project Manager

Calgary

As a Creative Senior Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.

You will:

  • Manage Client Relations by...
    • Acting as the primary contact of communicating needs between the client, team, and vendors
    • Understanding your client’s short and long-term goals, as well as their competition
    • Building trusting relationships with client partners by leading teams efficiently
    • Informing clients how to drive project success
    • Leading review sessions and host meetings with executive leadership
    • Delivering solutions to drive consensus for problems in a professional and timely manner
  • Ensure Project Excellence by...
    • Supporting developing solutions to drive client business
    • Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client
    • Aligning the team to project goals by sharing client insights and objectives
    • Creating solid project plans with top-down and bottom-up budgets to support clients’ interests
    • Executing project plans according to established procedures, channels, and expectations
    • Managing and maintaining project scopes and communicate status of scope to team
    • Clearly communicating and documenting project status (key discussion points, action items, next steps and milestones)
    • Managing and leading both client facing and internal meetings
    • Owning creative project deliverables and ensure the team has clear direction
    • Clearly communicating and managing project goals and objectives
    • Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables
    • Managing project communication and documenting issues and changes that affect the project
    • Developing status reports and work in partnership with project leaders to ensure all resources are staffed appropriately so that project deadlines are met
    • Creating a positive, team-oriented environment that promotes award-winning work
    • Forecasting, tracking, and managing project budgets and revenue, POs, and invoices
    • Identifying, analyzing, prioritizing, mitigating, and communicating project risks

You have:

  • 5-7 years experience managing a variety of digital project types, such as; marketing campaigns, email/push/landing page creation, user experience design, systematic design, creative support and maintenance
  • Experience running small to large email/push, landing page, social, display, SEM, SEO, and design campaigns
  • Experience with office productivity tools such as G-suite, Slack, Teams, Excel, Word, MS Project, PowerPoint, Keynote, Airtable and/or SmartSheets
  • Experience with collaboration and issue tracking tools such as Box, Asana, JIRA, and Confluence
  • Strong understanding of how to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development, and revenue forecasting
  • Knowledge of Project Management principles, methods, and techniques
  • Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies

 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

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Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.) 
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.) 
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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