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Internal Communications Coordinator

Calgary

The Trailhead program welcomes new graduates and individuals looking to make a career change into the digital marketing world. This is a 12-week opportunity for you to showcase your potential and embark on your epic journey at Critical Mass! 

During this period, you will take part in a custom-built learning journey to understand what we do, who we are, and how we create award-winning work with our clients. Our goal is to provide hands-on experience and professional growth while integrating you into the amazing work we do here at Critical Mass, with the potential to transition into a permanent position. 
 
Please be advised all applications are reviewed on a rolling basis and the hiring location for this role is non-negotiable. 

We are seeking a highly organized and proactive Internal Communications Coordinator to support the smooth execution of internal communications and organizational processes. This role provides a unique opportunity to gain exposure to executive-level operations while contributing to the efficiency and effectiveness of internal marketing and communications efforts. This role sits within the Internal Communications and Culture Pillar on the Talent Team at Critical Mass.

You Will: 

  • Manage Box folders and archive, create small SharePoints, and other organizational tools to ensure seamless operations.
  • Help streamline internal communications processes for greater efficiency.
  • Execute on internal communications projects.
  • Assist with maintaining schedules and taking detailed meeting notes.
  • Shadow executive meetings for exposure and to ensure follow-through on key initiatives.
  • Act as a central communication hub across internal teams and departments.
  • Facilitate coordination to ensure clear and consistent communication.
  • Provide and promote high standards of professionalism and leadership throughout the life of projects, both within and outside the organization, appropriately representing Critical Mass’ business philosophies, protocols and standards
  • Assist in creating and maintaining a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements.  

You Have: 

 

  • Strong work ethic with the ability to take initiative and work independently to achieve goals.
  • Highly process-oriented, yet adaptable and flexible when necessary to meet evolving needs.
  • Excellent communication skills, particularly in seeking clarification and ensuring alignment with team expectations.
  • Strong attention to detail, with a proven track record of executing tasks and projects reliably and accurately.
  • Ability to prioritize effectively in a fast-paced, dynamic environment.
  • Proven ability to handle sensitive information with discretion and respect.
  • Strong organizational skills with a proactive, solution-oriented approach to structuring work and prioritizing tasks.
  • Ability to collaborate across functions, engage with key stakeholders, and support internal marketing and communications efforts.
  • Critical thinking skills with the ability to address challenges and resolve issues in a timely manner.
  • Strong interest in internal communications and supporting organizational initiatives.
  • Positive, proactive, and problem-solving mindset.
  • Open to candidates from all backgrounds.

Nice-to-Have:

  • Technical Skills: Familiarity with Microsoft Teams, SharePoint, and the Microsoft Suite for collaboration, organization, and documentation.
  • Graphic Design & Presentation Skills: Proficiency in creating visually engaging presentations (Keynote or PowerPoint) and assisting with deck creation.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.   

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

Members of Visible Minorities Definition:

Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.) 
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.) 
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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