Senior Quality Assurance Specialist

A Senior QA reports to a QA Lead. Works closely with the QA lead, QA Subject Matter Experts, other QA members, project managers, designers, and developers to ensure QA standards and client satisfaction are delivered throughout the account. A Senior QA brings analytical thinking and support to the team; QA leads on many tasks. 

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You will:

• Is responsible for performing any of the QA tasks with barely any guidance  
• Plan, conducted, and technically direct projects or major phases of significant projects  
• Responsible for analyzing and understanding requirements and design specifications to ensure a quality process 
• Responsible for attending, leading, and/or organizing meetings on behalf of the team 
• Responsible for promoting and evaluating QA values and principles for the QA team and everyone in the company and our clients. 
• Support QA lead to work and motivate other team members in a team-oriented and collaborative environment with both technical and non-technical team members 
• Responsible for communicating test results, issues, and risks to project team members, project managers, and QA management through the different channels 
• Responsible for promoting effective communication, participation, and involvement amongst QA members. 
• Responsible for test data identification 
• Creating and maintaining comprehensive test plans  
• Writing and maintaining test cases/scripts following high-quality standards 
• Create traceability matrix documents based on project requirements 
• Create checklist documentation based on project requirements 
• Performing functional and non-functional testing  
• Effectively communicating statuses  
• Develop test design documents to cover requirements 
• Plan and schedule test activities to ensure quality 
• Apply industry-standard testing methodology, strategies, and industry best practices 
• Create defect tickets and track issues to resolution and risk analysis of said issues 
• Report creation and related metrics at different levels 
• Overseeing, delegating, and coordinating work with other QA Associates and apprentices. 
• Development of junior staff members 
• Creating and executing regression tests based on design specifications and requirements  
• Conducting research into new technologies, including tools, components, and frameworks related to QA 
• Support QA Lead in QA estimations. 
• Responsible for identifying with the QA lead areas where automation tools can be applied for the benefit of the project 
• Identify and raise risks 
• Support the QA lead in onboarding, coaching, and mentoring activities. 

 

You have:

• English Proficiency (B2+ reading, writing, and conversation)
• 5+ years of experience in Software Quality Assurance
• Working experience with Javascript
• Working experience with automation tools like AccelQ or another similar (Playwright, Cypress).
• Working experience with CI/CD (Jenkins)
• Knowledge of Agile Methodologies for software development
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Working Knowledge of collaboration and issue-tracking tools such as Jira and Confluence.
• Working experience with SQL
• Working knowledge with Azure (Data Factory)
• Bachelor’s degree in software engineering or related field or equivalent work experience.
• ISTQB Certification or other QA-related certification.
• Extensive knowledge of Windows or MacOS software

 

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our candidate pools. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx