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SVP, Client Partner

New York

As an SVP, Client Partner, you drive client success. Providing overall direction and leadership to a dynamic multi-disciplinary and multi-geography team can be difficult, but your tact and good judgement when interacting with others allows you to tackle the challenge.

You have the curiosity of a senior level strategist and know what it takes to manage and grow Critical Mass’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency.

You will:

Build strong teams and processes to service and grow the business in a dynamic and disrupted vertical.

  • Actively learn the client’s business, competitive threats, and opportunities to immerse yourself in the financial vertical.
  • Create an interactive environment that produces excellent work for agency and client.
  • Be an inspired leader who sets context and tone.
  • Play equal parts agency champion and client advocate, including balancing client and agency needs.
  • Ensure effective communication and promote collaboration.
  • Develop and nurture senior client relationships.
  • Manage agency performance by understanding and diagnosing challenges, learning capabilities, and closing gaps.
  • Lead and deliver on the account plan, targets, and business objectives.
  • Partner with Finance and Operations to ensure account is well managed to assess opportunities to improve profitability.
  • Ensure account activity is contributing to agency’s growth, including capability development, knowledge sharing, best
  • practices, succession planning, and case studies.
  • Adhere to and advocate for agency values and guidelines..

You have:

  • Senior management experience in a digital marketing, advertising, product development, or consulting discipline.
  • Lead and influenced client engagements.
  • In-depth understanding of consumer behavior, customer relationship management, product lifecycle management, and digital marketing.
  • Expertise in building strong senior level client relationships across marketing, customer experience innovation design, technology procurement and finance
  • Passion for new technologies and digital products.
  • Proven experience managing a sizeable business unit, profitably.
  • Understanding of product development process.
  • Experience with waterfall and agile project methodologies.
  • Appreciation for the craft of digital production.
  • Entrepreneurial mindset and ability to successfully drive and deliver new and organic business.
  • Superb organizational, written and oral communication and presentation skills.
  • Outstanding attention to detail.
  • Ability to react quickly to assess and implement solutions.
  • Ability to travel internationally.
  • Strong collaboration skills to manage complex teams and client relations across organizations.

What we offer:

  • Global maternity and parental leave
  • Competitive benefits packages 
  • Vacation, compassionate leave, and personal/sick days
  • Access to online services for families and new parents 
  • Early Dismissal Friday's (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 13 affinity groups 
  • Internal learning and development programs 
  • Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$200,000 - $285,000 USD

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our candidate pools. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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