Learning and Development Coordinator

We are looking for a professional junior instructional/Graphic Designer and administrator to design, develop, coordinate, and measure engaging learning experiences. The goal is to support learners in acquiring new knowledge, skills, attitudes, and competencies in an effective and engaging manner. Please note that this is a junior role, so we are not expecting you to have all the requisite skills and knowledge immediately. We will support you with training and coaching to fulfill your potential.

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You will

• Create engaging learning activities and compelling course content that enhances learning retention and transfer
• Work with the VP, L&D, to help identify the target audience’s training needs
• State instructional end goals and create content that matches them
• Visualize instructional graphics, the user interface,e and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice, and methods
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role plays, game,s etc)
• Decide on the criteria used to judge learners’ performance and develop assessment instruments
• Maintain project documentation and course folders
• Convert existing training material into online courses
• Support the development of learning plans for our 11 practice areas based on our competencies
• Monitor and capture course completion and engagement metrics monthly omore frequentlyer
• Support end users and troubleshoot access and use of our LMS system (Cornerstone)
• Manage all tuition reimbursement and online training requests from request to completion.
• Respond to general queries from our employees about our learning offerings, platforms, and programs.

 

You have

• Advanced English level B2+
• Base knowledge of learning theories, instructional technology, and instructional design models
• Lesson and curriculum planning skills
• Basic HTML or CSS programming knowledge (for layout configuration of our One Learning Tool aka Cornerstone)
• Some knowledge or experience working with content-authoring tools, like Articulate 360
• 1+ years experience with a Learning Management System (Cornerstone preferably)
• Visual design skills (i.e. Adobe Photoshop, Illustrator) and ability to storyboard
• Ability to write compelling copy, instructional text, audio scripts/video scripts
• Certificate or degree in instructional design, educational technology, or similar preferred

 

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our candidate pools. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx