Account Manager, DCO

ArtBot.IO (part of Critical Mass)

Artbot.IO is a next-generation content orchestration platform that combines the art of creative and performance engineering, with technology enablement, AI, and a highly-scaled operational model to unlock automation and performance across the content supply chain. We specialize in data-driven, personalized creative solutions across digital channels, responding to a client’s business and marketing objectives to establish the value and efficiencies that can be derived through Dynamic Creative Optimization.

The Account Manager supports the entire end-to-end DCO process, working closely alongside specialist teams to ensure a seamless delivery of their clients’ objectives and scope of work.

You Will:

Within the first 12 months:

• Take ownership of a roster of clients and manage day-to-day relationships

• Serve as the key DCO lead and point of contact for campaign deliverables

• Build and maintain external client relationships

• Brief internal teams and manage deliverables from concept to post-campaign

• Collaborate internally to ensure seamless, timely delivery of ArtBot’s processes (e.g., 12 Stage Guide)

• Manage, train, and support at least one direct report

• Ensure deliverables meet high quality standards and are QA’d effectively

Beyond 12 Months:

• Drive ArtBot’s offering beyond the current scope and identify areas of growth within the product portfolio

• Deepen understanding of Ad Operations and trafficking processes, including technical setup of DCO campaigns

• Confidently explain ArtBot’s tools and platform across all channels (Display, Social, Video, Search, DOOH)

• Interpret raw ad server data, use pivot tables, and identify optimization opportunities in alignment with client objectives

• Participate in finance and revenue responsibilities for client accounts

• Monitor billing, proactively chase for POs and scope confirmations

• Identify upsell opportunities and flag areas where the agency is over-servicing clients

You Have:

• Strong communication skills

• A good understanding of DCO strategy and its requirements

• The ability to analyze data and make informed recommendations for optimization using Datorama

• Strong attention to detail and quality control

• High level of organization to instill confidence in deliverables

• An understanding of the digital media landscape, including technical campaign launch aspects

• The ability to train team members on how to QA effectively

• The ability to manage and support a direct report

• Confidence in collaborating with internal teams across concepting, strategy, design, and delivery

• 3+ years in an account management or similar role 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx