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Associate Program Director

Toronto

As an Associate Program Director within our Media team, you are a strategic leader with deep expertise in media program and project management.  You thrive in fast paced, collaborative environments and bring a sophisticated understanding of media workflows—including campaign delivery, partner contracts, financials, and staffing—across integrated marketing initiatives.  Your assertiveness, adaptability, and proactive problem solving ensure project success and continuous improvement, while your collaborative spirit helps foster a supportive, high performing team environment.

You are ready to provide oversight, mentorship, and act as a reliable, knowledgeable partner to clients and internal teams.  You understand the nuances of media operations, including RFPs, SOW management, spend tracking, partner agreements, and campaign activation, and are comfortable navigating both client and agency partner relationships.

 

You will:

  • Serve as the primary point of contact for clients, internal teams, and agency partners, ensuring clear and proactive communication and seamless delivery of integrated media solutions
  • Oversee program level operations, including staffing, revenue forecasting, financial management, SOW and contract oversight, and process compliance
  • Guide and mentor project managers, fostering team development and maintaining high standards of professionalism, quality, and communication
  • Monitor and manage all aspects of media project delivery, including RFPs, MAFs, campaign activation, financial operations, and deliverable tracking
  • Collaborate cross functionally with media planning, activation, Ad Ops, finance, billing, and external agency partners to ensure timely and accurate execution of campaigns
  • Identify and mitigate program risks, resolve challenges, and continuously refine processes for operational efficiency and improved client outcomes
  • Maintain robust project plans and trackers, leveraging tools such as Smartsheet, Mediaocean (preferred), Microsoft Teams, and SharePoint

 

You have:

  • 7–10 years’ experience in media project/program management, ideally with integrated digital advertising, performance marketing, or media operations
  • Strong understanding of media processes, including SOW management, partner contracts and agreements, spend management, RFPs, campaign activation, and financial oversight
  • Experience managing staffing, budgets, revenue forecasting, and contract tracking for largescale media programs
  • Proficiency with Smartsheet, Microsoft Teams, and SharePoint
  • Proven track record of collaboration with multidisciplinary teams—media planning, activation, Ad Ops, finance, and agency partners
  • Excellent organizational, communication, facilitation, and negotiation skills; confident and assertive in client and partner interactions
  • Ability to mentor and guide team members, with a solution oriented and proactive mindset

 

What We Offer:

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

 

 

 

 

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States.  We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely.  If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

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Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
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Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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