Job Application for Senior UX Writer, Contract at Critical Mass

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Are you a seasoned UX Writer who is passionate about delivering elevated digital experiences through useful, meaningful copy? One of Critical Mass' clients is looking for a Senior UX Writer who is exceptional at driving the direction of content and creating cohesive product narratives across multiple platforms and touch points. Our team works across the client's transactional projects, touching everything from complex user flows to micro copy.

As a Senior UX Writer, your portfolio showcases content that improves the overall user experience. To achieve this, you've collaborated with a variety of disciplines, including user experience, design, product, engineering, etc. Working with each, you have created cohesive language and a unified voice across products and platforms.

If you're looking for an opportunity that will challenge you to devise imaginative UX solutions for one of the most recognized brands in the world, then this role is for you.

Contract Duration: June 29 to September 25

What You'll Do:

Translate creative direction and copy points from creative briefs into engaging and effective copy concepts (incl. translate complex or technical topics into clear, accessible language)
Own the strategy and execution of transactional copy across email, SMS, in-app messaging, and emerging channels
Write and optimize transactional content (checkout flows, order confirmations, shipping updates, error states, account notifications)
Edit and proofread content to maintain high quality standards
Partner with UX, product, engineering, and legal teams to ensure copy supports business goals and user needs
Collaborate with creative team members to determine the conceptual and copy direction
Mentor junior writers and provide creative direction on transactional projects
Work on multiple projects simultaneously

What We're Looking For:

6+ years of copywriting experience with significant focus on exceptional UX writing, transactional content, or product copy
A keen enthusiasm for and demonstrable understanding of Web trends and technologies
Proven ability to lead content strategy and influence cross-functional stakeholders
Deep understanding of user experience, conversion optimization, and customer journey design
Experience navigating legal, compliance, and accessibility requirements

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

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Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States. We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely. If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com.

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Senior UX Writer, Contract

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