Sr. Manager, Continuous Improvement

SUMMARY

The Continuous Improvement Sr. Manager is responsible for implementing a Continuous Improvement strategy and improve end-to-end customer experience, from sales capture to order fulfillment.  The manager will be responsible for cultivating e a culture of continuous improvement throughout D&L – Customer Compliance, Customer Operations, Distribution, and Logistics – by coaching/teaching employees, providing hands on assistance in the execution of Lean/CI/DMAIC projects, and maintaining a site level CI framework (such as A3).  

This role must be a customer-oriented, outcomes-based leader, who knows what operational excellence looks like and who involves people in transformations and realizing ambitions. Customers of this role includes but is not limited to all Crocs Customer segments (wholesale, retail, DTC), Customer Operations associates, DC teammates, Logistics teammates, and other Crocs organizations including Sales/Commercial, Planning, Sourcing, and Finance.

Task & Responsibilities:

• Responsible for ensuring that process improvement opportunities are identified, and that any barriers and issues are raised and communicated in a timely fashion. If any requirements or requests to change the process arise, responsibility to ensure that proper change control procedures are followed and that any process documentation is updated and maintained to reflect the current approved process and settings.
• Assist in the development and scaling of Global standard operating procedures through playbook development and deployment
• Use analytical skills to Identify and prioritize opportunities to improve end-to-end order fulfillment processes from a cost & service standpoint, champions initiatives from start to completion.
• Partners with business unit teams to generate understanding of the cost.
• Support development and implementation of global best practices.
• Gains a ‘deep knowledge’ of the SAP / WM / OMS system processes & parameters as it applies to order fulfillment.
• Manages KPI’s driving the order fulfillment process, proactively identifies opportunities to improve overall performance (including upstream / downstream processes & functions).
• Actively communicates experiments and changes to the reporting specialist to ensure reports are updated.
• Spends time with internal customers to ensure ‘feedback loop’ is used to continuously improve
• Takes responsibility for identifying knowledge gaps, gathering training materials and holding regular forums to disseminate content.

Job Requirements

• Knowledge of end-to-end processes, systems and global/local distribution flow that impacts customer experience
• Knowledge of process optimization, Lean Six Sigma and has strong management communication, analytical and creative/resourceful problem solving
• Proven track record of more than 3 years in process improvements.
• Ability to adapt in a fast-paced, changing environment.
• Strong technical writing, interpersonal, and communication skills.
• Interpersonal skills for interacting with team members and stakeholders at all levels of the organization.
• Candidate should be passionate about learning
• Green Belt certification could be available and/or current Green Belt could have opportunity to become Black Belt certified.