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Team Lead (M/F/D) - Designer Outlet York

York, UK

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world.

Introduction on the role:

As the Team Leader, your primary responsibility will be to uphold superior standards of customer service by fostering a warm and inviting atmosphere. This entails possessing a comprehensive understanding of our products and services while excelling in all facets of customer care. Furthermore, you will assume operational leadership in the absence of store management, ensuring seamless continuity of operations.

What will you do?

  • Overseeing the seamless operation of the Crocs store during periods of management absence.
  • Facilitating the onboarding and training process for new team members in accordance with organizational guidelines.
  • Demonstrating a steadfast commitment to delivering unparalleled customer service, promptly addressing inquiries and concerns to ensure customer satisfaction.
  • Leveraging comprehensive product knowledge and strategic promotional initiatives to optimize sales performance.
  • Actively participating in the maintenance of store facilities and crafting visually compelling window displays to enhance the overall shopping experience.
  • Proactively identifying areas for team enhancement and suggesting pertinent quality improvement measures.
  • Effectively delegating responsibilities outlined in opening and closing checklists to ensure operational efficiency.
  • Maintaining vigilant oversight of inventory levels and merchandise placement to uphold visual merchandising standards.
  • Embracing personal and professional growth opportunities to continually enhance skills and expertise.
  • Collaborating closely with team members to refine customer service strategies and foster a culture of excellence.
  • Executing assigned tasks delegated by store management with precision and diligence.
  • Ensuring strict adherence to established store opening hours to uphold operational integrity and customer expectations.

Who are you?

  • A minimum of 1 year of experience in a comparable role or within the commercial sector.
  • A strong commitment to providing exceptional customer service, excellent communication skills, proactive approach to tasks, and embodying the values of the Crocs brand.
  • Exceptional communication skills, adept at conveying information clearly and effectively.
  • Proactive in task execution, consistently displaying initiative and resourcefulness.
  • Being a true ambassador for the Crocs brand, reflecting its values and principles in every interaction.

What do we offer? 

  • A Full-Time or Part-Time opportunity within a dynamic, expanding, and globally-oriented organization.
  • Engage in a stimulating work environment alongside motivated and skilled colleagues.
  • Receive a competitive salary commensurate with industry standards.
  • Participate in a bonus system that rewards performance and achievement.
  • Enjoy employee discounts on products and services offered by the organization.
  • Access an internal training program designed to enhance professional development and skill acquisition.

Sounds pretty amazing right? Well, what are you waiting for?!

We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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(We only prohibit employment of relatives if there will be a direct or indirect supervisory relationship).

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As we are always eager to learn, we would love to hear from you what secondary benefits are important and appealing to you. 

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AS AN APPLICANT YOU AGREE TO AND UNDERSTAND THE FOLLOWING:

  1. Background Checks: Applicants who are offered employment with Crocs, Inc., or its parent, subsidiaries or affiliated companies, may be required to successfully complete a pre-employment drug screen, an employment and educational verification, and a criminal background check. Further information will be provided, if applicable. I hereby release all persons, companies, or other entities furnishing such information from any and all liability or damage resulting therefrom.
  2. Active Application: While I understand that this application will be kept on file for a period of up to one (1) year, I further understand that it will only be considered active for six (6) months. If I wish to be considered for employment after such time period, I understand that I must reapply. I further understand that separate applications may be required for each position for which I wish to be considered.
  3. True and Correct Information: I certify that all information provided in this application is true and correct to the best of my knowledge, and agree that any falsification, misstatement, misrepresentation, or omission in this application, interview(s), or in any other employment form, will result in a decision not to hire me, or to discharge me if discovered after I am hired. I also hereby certify that the electronic signature below has been adopted by me and is the legally binding equivalent of my handwritten signature.

I HAVE READ CAREFULLY, HAD THE OPPORTUNITY TO ASK QUESTIONS ABOUT, UNDERSTAND, AND VOLUNTARILY AGREE TO THE ABOVE CONDITIONS OF ANY EMPLOYMENT THAT MAY BE OFFERED TO ME BY CROCS. MY SIGNATURE CERTIFIES THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.

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