Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world. 

What will you do? 

Technical Support: 

• Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
• Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
• Maintain asset inventory per defined processes.
• Manage various application access permissions.
• Document incidents and resolutions in detail within the ITSM system. 

Training and Documentation: 

• Develop and maintain standard operating procedures.
• Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
• Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently. 

Project Assistance: 

• Support IT & business-led project implementations, including new software deployments and hardware upgrades.
• Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
• Assist in the testing and evaluation of new technology solutions to support business initiatives. 

Who are you? 

• Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience
• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
• Ability to prioritize, manage and meet deadlines. 
• Effectively manage time and operate with sense of urgency.
• Adjusts quickly to changing priorities and conditions.
• Copes effectively with complexity and change. 

What do we offer?  

• A job within a unique environment with a 'startup dynamic' under the umbrella of a fast growing and solid global brand;  
• 40 hours per week, in-office and remote combined, a fair salary, good pension arrangement and a bonus opportunity;  
• Fun workplace, innovating working environment;  
• 25 paid holidays;  
• 50% discount on the most comfortable shoes in the world;  
• A healthy work environment with discount on your gym membership;  
• Our great training curriculum with a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day;
• And so much more!   

Sounds pretty amazing right? Well, what are you waiting for?!  

We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.