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Retail Operations Communication Manager (EMEA)

Hoofddorp, Netherlands

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world. 

Introduction on the role: 

We are seeking a highly organized and results-driven Retail Operations Manager to join our Crocs EMEA retail headquarters team. This role supports the Sr. Retail Manager by overseeing central retail operations, communications, and ensuring that all necessary programs are in place to enable operational excellence and elevated consumer experiences in our Crocs stores. You will be responsible for managing store communication, coordinating Go-To-Market (GTM) execution, overseeing New Store Openings (NSO) and driving a strong culture of learning & development into our field among other operational responsibilities 

 

What will you do? 

Retail Store Communication: 

  • Content Management: Ensure consistent communication and updates across all stores, keeping retail & x-functional teams aligned. 
  • Weekly Communication: Conduct weekly communication via Zipline to ensure store teams receive weekly gameplans, tasks and key information in a timely manner. 

Seasonal GTM (Go-To-Market) Instore Execution: 

  • Calendar Development: Collaborate with x-functional teams (Product, VM, Marketing) to execute and coordinate Seasonal GTM plans, ensuring alignment across the retail channel. 
  • Engagement & Feedback: Foster a collaborative environment by encouraging feedback and engagement from store teams to refine seasonal strategies. 

New Store Openings (NSO): 

  • NSO Coordination: Lead the operational aspects of New Store Openings (NSO) across the EMEA region, ensuring smooth and efficient execution from planning to store launch. 
  • Cross-Functional Collaboration: Work closely with various teams, including store design & development, finance and HR, to ensure all operational requirements are met for successful store openings. 

Store Staff Training, Recognition and Engagement: 

  • Learning & Development: Collaborate with L&D & HR teams to execute the Crocs learning program through the LMS system. 
  • Bonus & Incentive Program Management: Co-ordinate the bonus program and ensure timely execution. Support design and optimization of incentive programs based on key performance indicators (KPIs) to drive desired behaviors and sales and performance. 
  • Engagement Programs: Drive recognition and engagement strategies to boost morale and enhance performance across retail teams. 
  • Team Gatherings: Organize and facilitate retail conferences and team gatherings to promote community, communicate updates, and build teamwork within the store network and head-office. 

Analysis and Reporting: 

  • KPI Analysis: Regularly analyze retail KPIs and trends to identify areas for improvement and optimization in store operations. 
  • Performance Reporting: Generate reports that summarize the impact of implemented measures on sales performance and store operations. 

Third-Party Vendor & Contract Management: 

  • Vendor Management: Manage relationships with third-party vendors and ensure that contracts meet the needs of the retail stores, such as supply programs and technology requirements. 

Retail Systems Management: 

  • System Optimization: Manage and optimize the use of retail systems, including Zipline for communication and PowerBI for reporting, to streamline operations. 
  • Store IT Roadmap Coordination: Serve as the key liaison between retail operations and IT, working on store needs, system roadmaps, and ensuring that the necessary technological support is in place. 
  • Problem Resolution: Address and escalate operational system issues with IT to ensure minimal disruption to store operations. 

 

Who are you? 

  • Bachelor’s degree in business, Retail Management, or a related field. 
  • Minimum of 3-5 years of experience in retail operations, with a focus on multi-store management and process & infrastructure optimization within the EMEA region. 
  • Proven experience in a retail operations management role, with a strong focus on communications management. 
  • Excellent knowledge of retail systems, particularly in communication tools. Software knowledge of ‘Zipline’ and ‘Kronos’ is a plus. 
  • Excellent capabilities in common Microsoft Software Tools. 
  • Strong analytical skills with the ability to use retail KPIs for performance improvement. Knowledge of Power BI is a plus. 
  • Exceptional organizational and multitasking abilities. 
  • Ability to work collaboratively with cross-functional teams and manage vendor relationships effectively. 
  • Passion for the Crocs brand and a commitment to delivering operational excellence. 
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs. 

 

What do we offer? 

  • A job within a unique environment with a 'startup dynamic' under the umbrella of a fast growing and solid global brand. 
  • 40 hours per week, in-office and remote combined, a fair salary, good pension arrangement and a bonus opportunity. 
  • Fun workplace, innovating working environment. 
  • 25 paid holidays. 
  • 50% discount on the most comfortable shoes in the world. 
  • A healthy work environment with discounts on your gym membership. 
  • Our great training curriculum with a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day. 
  • And so much more! 

 

Sounds pretty amazing right? Well, what are you waiting for?!  

We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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AS AN APPLICANT YOU AGREE TO AND UNDERSTAND THE FOLLOWING:

  1. Background Checks: Applicants who are offered employment with Crocs, Inc., or its parent, subsidiaries or affiliated companies, may be required to successfully complete a pre-employment drug screen, an employment and educational verification, and a criminal background check. Further information will be provided, if applicable. I hereby release all persons, companies, or other entities furnishing such information from any and all liability or damage resulting therefrom.
  2. Active Application: While I understand that this application will be kept on file for a period of up to one (1) year, I further understand that it will only be considered active for six (6) months. If I wish to be considered for employment after such time period, I understand that I must reapply. I further understand that separate applications may be required for each position for which I wish to be considered.
  3. True and Correct Information: I certify that all information provided in this application is true and correct to the best of my knowledge, and agree that any falsification, misstatement, misrepresentation, or omission in this application, interview(s), or in any other employment form, will result in a decision not to hire me, or to discharge me if discovered after I am hired. I also hereby certify that the electronic signature below has been adopted by me and is the legally binding equivalent of my handwritten signature.

I HAVE READ CAREFULLY, HAD THE OPPORTUNITY TO ASK QUESTIONS ABOUT, UNDERSTAND, AND VOLUNTARILY AGREE TO THE ABOVE CONDITIONS OF ANY EMPLOYMENT THAT MAY BE OFFERED TO ME BY CROCS. MY SIGNATURE CERTIFIES THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.

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