Back to jobs

Account Coordinator GAB (7-months fixed term Maternity Cover) - German Speaking

Hoofddorp, The Netherlands

Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs™ shoes feature Croslite™ material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love. Crocs fans “Get Crocs Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world. 

Introduction on the role: 

7 months fixed term Maternity Leave cover

The Account Coordinator is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests and managing order releases.  

This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods. The Account Coordinator helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional orchestration and value to the company. 

This role is part of the operations department and will be continuously seeking cross collaboration among teams as well as cost efficiency on the end-to-end execution being always customer centric minded. 

What will you do? 

  • Administer day-to-day activities of customer order management, specifically: 
  • Oversee customer orders, including order entry, order status, document creation, stock allocation, order release, shipment tracking, sales recognition, and document management. 
  • Regularly update customers, suppliers and internal stakeholders on order status and any issues. 
  • Handle customer inquiries, process returns, and resolve customer issues promptly. 
  • Use root-cause analysis to understand key drivers of order failure in support of continuous improvement. 
  • Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. 
  • Display a customer-centric attitude and maintain strong customer relationships, specifically: 
  • Monitor and improve customer feedback systems. 
  • Understand customer expectations and translate the voice of the customer for internal stakeholders. 
  • Update and maintain presentations used in customer reviews. 
  • Identify and implement ways to better meet customer needs and provide superior customer service. 
  • Ensure clean and accurate data management and analysis, specifically: 
  • Integrate customer data from various reporting channels as necessary.  
  • Produce and maintain reports presenting and analyzing key performance indicators. 
  • Support the preparation and review of internal and external scorecards. 
  • Drive continuous improvement in customer fulfillment systems and processes, specifically: 
  • Monitor systems and processes to identify opportunities for continuous improvement. 
  • Develop and present recommended improvements to the Customer Fulfillment Team Leader. 
  • Uphold quality, safety and compliance standards, specifically: 
  • Model adherence to quality, compliance and/or safety requirements. 
  • Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so. 
  • Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action. 

Who are you? 

This role requires frequent interaction with the members of the customer fulfillment team, including the director, managers and other representatives. Additionally, this role communicates regularly with Sales, D&L (including transportation and warehousing), Customer Compliance, Customer Solutions, Finance, Planning and Merchandising to resolve issues and ensure that customer expectations are met. Externally, this role communicates regularly with customers to communicate service updates. 

  • This role requires a bachelor’s degree, preferably in supply chain management, logistics, business administration, engineering or a related field. 
  • You will be fluent in both English and German.
  • This role requires two to three years’ experience in supply chain, logistics or a related function and at least one year of customer service experience. 
  • You have experience with B2B  
  • Focuses relentlessly on customers 
  • Works well under pressure 
  • Works well in teams 
  • Pays attention to details 
  • Excellent communication skills, including verbal, written and presentation. 
  • Resourceful and team spirited. 
  • Interpersonal skills 
  • Process oriented and capable of mapping them. 
  • Analytical and problem-solving skills, including the ability to conduct root cause analysis.  
  • Project management skills, especially the ability to prioritize work 
  • Ability to multitask 
  • Advanced level of Excel – Pivots, XLOOKUP, VLOOKUP 
  • Proficiency in relevant software, such as SAP, Sales Force, Power Bi, and Microsoft Office. 
  • Proven excellent XLS skills 
  • Proven knowledge of Data analysis  
  • Capable of developing Power BI reports. 

What do we offer? 

  • A job within a unique environment with a 'startup dynamic' under the umbrella of a fast growing and solid global brand. 
  • 40 hours per week, in-office and remote combined, a fair salary, good pension arrangement and a bonus opportunity. 
  • Fun workplace, innovating working environment. 
  • 25 paid holidays. 
  • 50% discount on the most comfortable shoes in the world. 
  • A healthy work environment with discount on your gym membership. 
  • Our great training curriculum with a global eLearning platform offers you a lot of room for personal growth to get a little bit better every day. 
  • And so much more! 

Sounds pretty amazing right? Well, what are you waiting for?!  

We value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

(We only prohibit employment of relatives if there will be a direct or indirect supervisory relationship).

 If yes, please list the employer’s name, effective date of agreement, and termination date of employment. 

As we are always eager to learn, we would love to hear from you what secondary benefits are important and appealing to you. 

Select...

AS AN APPLICANT YOU AGREE TO AND UNDERSTAND THE FOLLOWING:

  1. Background Checks: Applicants who are offered employment with Crocs, Inc., or its parent, subsidiaries or affiliated companies, may be required to successfully complete a pre-employment drug screen, an employment and educational verification, and a criminal background check. Further information will be provided, if applicable. I hereby release all persons, companies, or other entities furnishing such information from any and all liability or damage resulting therefrom.
  2. Active Application: While I understand that this application will be kept on file for a period of up to one (1) year, I further understand that it will only be considered active for six (6) months. If I wish to be considered for employment after such time period, I understand that I must reapply. I further understand that separate applications may be required for each position for which I wish to be considered.
  3. True and Correct Information: I certify that all information provided in this application is true and correct to the best of my knowledge, and agree that any falsification, misstatement, misrepresentation, or omission in this application, interview(s), or in any other employment form, will result in a decision not to hire me, or to discharge me if discovered after I am hired. I also hereby certify that the electronic signature below has been adopted by me and is the legally binding equivalent of my handwritten signature.

I HAVE READ CAREFULLY, HAD THE OPPORTUNITY TO ASK QUESTIONS ABOUT, UNDERSTAND, AND VOLUNTARILY AGREE TO THE ABOVE CONDITIONS OF ANY EMPLOYMENT THAT MAY BE OFFERED TO ME BY CROCS. MY SIGNATURE CERTIFIES THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.

Select...

When you apply to a job on this site, the personal data contained in your application will be collected and processed by Greenhouse Software Inc. (“Processor”) a cloud services provider located at 11, 5th Avenue, 3rd Floor, New York, New York 10011, United States of America and engaged by Crocs, Inc. located at 7477 East Dry Creek Parkway, Niwot, Colorado 80503 to help manage its recruitment and hiring process including that of its group companies globally (collectively “Controller”). Your personal data will be stored by Processor on this website and made accessible to Controller for the purpose detailed below.

Any personal data you submit on this site will be processed for the purposes of Controller’s recruitment related activities, which include selection and evaluation of applicants, setting up and conducting interviews with candidates, tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in Controller’s recruitment and hiring processes. Controller shall not transfer your personal data to third parties. By submitting your application and using this site you grant your consent to the collection and processing of your personal data as described above.  Such processing is also legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation “GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

If you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the EU - U.S. Privacy Shield Framework for which Processor has self-certified itself. The certification status is accessible via the following link: https://www.privacyshield.gov/participant

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for a specific vacancy, after which it shall be deleted. Should you wish your personal data to be retained by Controller to determine your suitability for any future vacancies within Controller’s organization, please provide your explicit consent by selecting “I Agree” below. Your personal data will be retained for a period of 12 months after the date on which your application is no longer in review.  

For any questions related to your personal data, you may contact recruitment@crocs.com. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

By submitting my application and using this site, I hereby grant my consent to the collection and processing of my personal data for the purposes described above.