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Program Manager-Adult Residential

Painesville, Ohio

 

Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and families. As a leader in the behavioral health field, we offer a vast array of programs and services that evaluate, educate, strengthen and support thousands of children, adults and their families each year.

Programmatic expansion is providing us the opportunity to hire for the clinical management position of Program Manager at our adult residential home, North Coast House, currently located in Painesville, Ohio. This program is evolving the clinical service delivery to include day treatment groups, case management groups, dedicated case manager to supplement the residential adult services toward sustained independent living following discharge. Location of North Coast House will be moving in 2025 to Concord, Ohio and will have room to serve a total of 16 clients at a time.

The North Coast House Program Manager is responsible for supervision of staff, as well as providing and overseeing direct client care, oversight of the development, implementation, and delivery of programming. This individual is responsible for the completion of the monthly schedule for staffing of programs, and ensures adequate staffing is achieved. The Program Manager will develop, implement, and maintain program treatment models, policies, and procedures in accordance with relevant certifications/accreditation/fidelity standards. This position will also provide clinical and administrative supervision of staff and program supervisor, facilitate program and staff development as assigned. Responsible for ongoing management, onboarding, and orientation of staff and provide trauma informed services.

Primary Responsibilities:

  • Leadership:
    • Understanding of team dynamics and staff development, including recruitment and retention, ability to achieve results through coaching and mentoring, ability to lead process improvement and work with other departments to improve client care and staff development, ability to develop an understanding of how all areas of organization operate and interact, ability to adjust in a fast-paced, ever changing environment and utilize creative thinking to solve problems. 
  • Interpersonal communication:
    • Ability to engage with clients and collaterals, ability to develop professional relationships with peers and community partners, ability to develop trusting supportive relationship with supervisees, ability to produce timely, consistent, and accurate documentation of client services
  • Clinical Care:
    • Ability to demonstrate an understanding of human development and mental/behavioral health specific to population served; including the social, political, economic, and cultural context. General knowledge of substance use disorders and the general complications of dual diagnosis in the treatment of behavioral health disorders. Understanding the importance of an interdisciplinary approach to client care.

Requirements:

  • Minimum of Master's Degree in Social Work/Mental Health
  • Minimum of 3 years clinical experience
  • Some administrative supervisory experience (preferred)
  • Licensed in the State of Ohio with LPCC/LISW/IMFT
  • Work in the office with occasional travel for meetings or professional development as dictated by programmatic needs
  • Full-time hours, Monday through Friday, and occasional weekends as needed
  • North Coast House is a 24-hour, 7 day a week, adult residential facility

Our organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law.

Visit our website: www.crossroadshealth.org

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My application for employment with New Directions (“The Organization”) is made with the understanding that nothing contained in this application or in the granting of an interview is intended to create a contract between The Organization and myself for either employment or for the providing of any benefit. Further, if The Organization and I enter into an employment relationship, I understand that I may terminate my employment at any time and for any reason and I understand that any false information, omissions, or misrepresentations of fact called for in this application may result in rejection of my application or discharge at any time during my employment. I authorize The Organization to obtain information concerning me from current or former employers, references, education institutions and state and federal agencies for public records including, but not limited to, motor vehicle or criminal records. I release all concerned from any liability or damage whatsoever for issuing this information. I understand that receipt of a poor reference or background check notification of a record of prior criminal activity or the failure to successfully complete a physical examination and/or drug test may prevent me from obtaining or maintaining employment.

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