Job Application for Call Center Specialist at Crossroads Health

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Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and families. As a leader in the behavioral health field, we offer a vast array of programs and services that evaluate, educate, strengthen and support thousands of children, adults and their families each year.

Our Front Office Team is currently seeking an outgoing, customer service-oriented Call Center Specialist. This ever-important Call Center Specialist will be a key position in the call center answering incoming calls and scheduling clients for appointments following Crossroads Health express scheduling, and/or transferring to the proper channels.

More specifically, primary duties for this position include:

Schedule client appointments according to organizational established protocols.
Answer and direct calls to appropriate department or staff.
Making sure client profiles are up to date and accurate, asking probing questions to make sure the calls are cohesive, and that clients’ needs are satisfied in one call.
Transferring clients to providers or front office when dealing with escalated issues.
Maintaining and operating all office equipment
Performing word processing, data entry, and filing according to standards.
Learning electronic health record in order to check clients in, schedule, etc.
Completing assigned work in a timely, accurate and comprehensive manner.

Primary Requirements for this role:

High school diploma/GED required. Associates degree preferred.
Minimum of two (2) years of general office experience required.
Must be proficient in Microsoft Office Suite.
Minimum of two (2) years of general machine office machines experience, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Must have excellent organization and communication skills (both verbal and written).
Must be flexible and adaptable to changing demands and schedules of the front office working environment.
Results driven – able to think projects through.

Physical Demands include:

Long periods of time sitting at desk (daily).
Ability to ascend/descend stairs as necessary.
Manual dexterity to type on computer keyboard and operate general office equipment, such as phone, fax, and copier.
Ability to drive (must have valid driver’s license) as needs will arise to go to other locations in NE OH.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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Call Center Specialist

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