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Administrative Support Specialist

Mentor, OH

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

Our Front Office is currently seeking an outgoing, organized Administrative Office Support specialist who will provide clerical support to all staff and departments as well as provide outstanding customer service to our clients.  This visible role with not only present our public face to those who call or visit our office but will provide support for internal projects that would be assigned.  The Administrative Office Support role requires common sense, a drive to exceed expectations and an outwardly friendly demeanor. This position will work M-F rotating from 8am to 4pm, 9am to 5pm and two nights a week to work 10am to 6pm.   Office is located at 1083 Mentor Ave, Mentor, Ohio  44060.

More specifically, primary duties for this position include:

  • Receiving and directing customers in a proper and timely manner.
  • Answering, screening, and directing telephone calls according to standards.
  • Maintaining and operating all office equipment
  • Performing word processing, data entry, and filing according to standards.
  • Learning electronic health record in order to check clients in, schedule, take payments, etc.
  • Completing assigned work in a timely, accurate and comprehensive manner.
  • Distributing documents, mail and faxes.
  • Monitoring and coordinating records, program and intake materials and schedules based on responsibilities of specific role.
  • Completing tasks and projects simultaneously with greeting the public.
  • Meeting with new clients to review appropriate forms and obtain signatures.

Primary Requirements for this role:

Education:
• High school diploma or equivalent (required)
• Associate’s Degree (preferred)


Experience:
• Minimum of two (2) years of general office experience
• Minimum of two (2) years of general machine office machines experience, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.


Licensure/Certification:
• BLS/CPR/First Aid (as applicable, company provided)


Physical Requirements and Work Environment:
• Drug Screen, TB Test, Background check (required)
• Proficient use of personal computer software and Windows operating environment (Word, Excel, Office 365)
.

EOE Statement:  We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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I certify that all information I have provided in order to apply for and secure work with Crossroads Health is true, accurate and complete.  I understand that any information provided by me that is found to be false, incomplete or misrepresented in any way may be sufficient cause to either stop further consideration of my employment, or to cause my immediate discharge from Crossroads LCACS employment, whenever it is discovered.

I expressly authorize, without reservation, Crossroads Health, its representatives, employees, or agents to contact and obtain information from all references, employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview.  I hereby 

waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

During the application process and at any time during the tenure of my employment with Crossroads Health, I hereby authorize all agents of Crossroads Health to procure any information and records concerning me, including driving record reports and background verification, from any individuals, governmental agencies and departments, courts, court record repositories, law enforcement, licensing agencies, consumer reporting agencies and other entities.

I understand that Crossroads Health does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.  I understand that this application remains current for 90 days.  If there is renewed interest by Crossroads Health to consider my employment at the conclusion of 90 days and I wish to still be considered for employment, it may be necessary for me to complete a new application.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice.  This application does not constitute an agreement or contract for employment for any specified period or definite duration.  I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing, expressed language are valid unless they are in writing and signed by the Executive Director (CEO) of Crossroads.  I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete an I-9 Form.

 

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As set forth in Crossroads Health ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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