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Enterprise Customer Success Manager

California, United States, Colorado, United States, Florida, United States, Georgia, United States, Illinois, United States, Massachusetts, United States, Nevada, United States, New Jersey, United States, New York, United States, North Carolina, United States, Oregon, United States, Pennsylvania, United States, South Carolina, United States, Texas, United States, Virginia, United States, Washington, United States

About Crunchbase

Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.

We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

Job Summary:

As an Enterprise Customer Success Manager at Crunchbase, you are the trusted advisor for our enterprise clients, ensuring their success and satisfaction with our products and services. You will play a pivotal role in managing renewals and identifying upsell opportunities, contributing to both customer satisfaction and revenue growth. You will be instrumental in developing and tracking key success metrics, driving success across the organization.

What You'll Do: 

  • Onboarding and Implementation: Lead the onboarding process for enterprise customers, working closely with them to ensure a smooth and successful implementation of Crunchbase and help them quickly realize value from our product
  • Customer Engagement and Adoption: Develop and maintain a cadence for ongoing communication with customers to drive adoption and engagement, while also identifying opportunities to enhance customer success and satisfaction.  
  • Trusted Advisor: Establish and nurture strong relationships with customers, serving as a trusted advisor on how to maximize the value of Crunchbase within their enterprise.  Develop a deep understanding of each customer’s business goals, initiatives, and use cases to achieve their short and long term business goals based on their unique use cases. If the customer is not achieving their key objectives, you diagnose root causes and recommend corrective actions.
  • Renewals and Upsells: Manage a book of existing business, focusing on renewals and proactively identifying opportunities for upselling in collaboration with the sales team.
  • Issue Anticipation and Scaling: Anticipate customer issues and proactively find opportunities to systematize solutions, supporting effective scaling as the team and customer base grow.
  • Collaboration: Coordinate with engineering and product teams to relay customer needs, issues, and experiences, contributing to the development of product strategy, roadmap, and prioritization based on customer feedback
  • Metrics Tracking: Work with the team to develop, track, and respond to critical metrics that drive success across the organization, providing regular reports on customer success metrics to leadership

What We're Looking For: 

  • Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred
  • Minimum 6+ years of successful Customer Success experience in data/software as a service
  • Experience in SaaS or startup environments is a plus
  • Proven negotiation skills for contracts, including up-sell and renewals
  • Strong familiarity with Salesforce, hands-on experience preferred
  • Bonus points for API call experience or basic SQL understanding
  • Proficiency in CRM software and customer success tools
  • Proficient with Google Office Suite or related software

Compensation Package: 

  • The OTE range is $144,500 - $170,000 and it is split 75% Base and 25% Variable. We also offer equity in the form of stock options on top of that as the total compensation package. 

What Crunchbase Offers: 

  • Competitive salary and equity in the form of stock options
  • Remote first policy
  • Generous Reimbursement policy for learning and development activities
  • Monthly Wellness stipend
  • 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
  • Flexible Paid Time Off (PTO)
  • 22 Holidays in 2025
  • Volunteering Paid Time Off
  • Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans) 
  • 401(k) and Roth plans, and free annual financial adviser check-in
  • Monthly internet stipend
  • Work from home allowance to purchase furniture for your work from home space
  • Matching charity contributions for our Townhall awards
  • A team of creative, transparent entrepreneurs driven to accomplish our mission
At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!
 
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

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