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Director, Global Talent Acquisition Operations & Infrastructure

Los Angeles, California, United States

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

Crunchyroll is building the global home for anime. As we scale across markets, functions, and geographies, we are looking for a Director, Global Talent Acquisition Operations and Infrastructure to architect and lead the enterprise operating model for Talent Acquisition.

Reporting to the Head of Talent Acquisition, this executive leader will design and operationalize the global infrastructure that enables disciplined, data-driven, and scalable hiring. You will carry enterprise accountability across talent systems architecture, analytics, governance, workforce planning, global contingent workforce strategy, global mobility, and operational risk management.

This is not a maintenance role. It is a transformation mandate.

Enterprise Ownership & Scope

You will serve as the architect of the global TA operating model and is accountable for:

  • Define the long-term Talent Acquisition infrastructure roadmap
  • Establish governance frameworks across global hiring
  • Ensure systems, processes, and talent operations scale with business growth
  • Position TA as a proactive, data-informed partner to Finance, HR, IT, and business leadership
  • Drive operational maturity from tactical execution to predictive workforce intelligence

Core Responsibilities:

Global TA Systems & Infrastructure Architecture

  • Oversee enterprise strategy and optimization of Greenhouse (ATS), including workflow governance, reporting integrity, adoption standards, and scalability.
  • Architect seamless integration between Greenhouse and Workday (system of record) to ensure real-time, decision-grade data.
  • Oversee the full TA technology ecosystem including CRM, assessment tools, automated interview scheduling, reference checks and emerging AI capabilities.
  • Establish clear tool governance, evaluation standards, and investment prioritization aligned to global scale.
  • Lead responsible, compliant implementation and guardrails for Generative AI across sourcing, analytics, and candidate engagement.

Data, Analytics & Executive Workforce Intelligence

  • Design and lead a global TA analytics strategy, including executive dashboards and business-aligned reporting regularly.
  • Develop predictive hiring capacity and workforce forecasting models aligned to multi-year business plans.
  • Synthesize and package complex, multi-source recruiting data into concise, compelling quarterly executive narratives to be presented from the Head of TA to HR and business leadership.
  • Elevate reporting from transactional data to strategic insight.

Strategic Workforce Planning Partnership

  • Play an active role in a cross-functional workforce planning cadence with the Head of TA and partners across Finance, HRBP, and IT.
  • Build structured annual and quarterly hiring alignment processes.
  • Ensure forward visibility into hiring demand, geographic distribution, and talent mix evolution.
  • Ensure hiring velocity aligns to business growth and financial guardrails.

Global Contingent Workforce Strategy & Governance

  • Oversee enterprise governance of global contingent workforce programs, including MSP and VMS oversight across all operating regions.
  • Establish clear classification standards and risk mitigation frameworks globally.
  • Define structured conversion pathways, cost governance models, and performance visibility for contingent talent.
  • Partner with Legal, Finance, and HR to ensure disciplined, compliant engagement across global jurisdictions.
  • Develop global manager education frameworks clarifying contingent engagement standards and boundaries.
  • Ensure contingent strategy aligns to workforce planning, cost optimization, and global growth priorities.

Global Mobility & Relocation Strategy

  • Lead global mobility strategy, including immigration, visa sponsorship, domestic and international relocation programs.
  • Design scalable mobility frameworks supporting growth in the US, India, Mexico, UK, and other emerging markets.
  • Ensure compliance with local labor regulations and immigration laws across regions.
  • Oversee relocation vendor partnerships, cost management, and candidate experience related to mobility.
  • Align mobility planning with workforce forecasting to reduce late-stage hiring friction.

TA Operations Pod Leadership

  • Build and lead a high-performing TA Operations pod, including professionals across:
    • Talent Systems and Reporting
    • Contingent Workforce management
    • Global Mobility
    • Talent Acquisition Coordinators
  • Define clear scope, SLAs, and accountability across the full hiring lifecycle.
  • Drive automation, workflow optimization, and process scalability.
  • Develop capability frameworks and career pathways for the Talent Operations function.
  • Build succession plans and bench strength within the TA Ops organization.

Process Design & Global Operating Model

  • Define global vs. regional operating model boundaries and accountabilities.
  • Establish governance frameworks that balance rigor with speed.
  • Drive consistent standards across regions while preserving local nuance.
  • Build scalable process frameworks that support predictable hiring velocity.

What Success Looks Like

  • A globally aligned, scalable TA Operations operating model.
  • Executive-trusted data enabling forward-looking workforce decisions.
  • Predictable hiring velocity aligned to business roadmaps.
  • Structured global contingent workforce governance with minimized risk exposure.
  • Sustainable, compliant global mobility programs that support international growth.
  • A professionalized TA Operations pod with clear ownership and standards.
  • Clear lifecycle accountability across all TA roles.

About You

We get excited about candidates, like you, because...

  • 12+ years of progressive Talent Acquisition and / or Human Resources Operations experience, with 8–10+ years in HR / TA Operations leadership.
  • Demonstrated success architecting global TA operating models in complex, high-growth environments.
  • Expertise in Greenhouse or comparable applicant tracking system and enterprise HRIS integrations (Workday preferred).
  • Experience building executive-level workforce analytics and forecasting frameworks.
  • Experience overseeing global contingent workforce MSP/VMS programs and mobility strategies.
  • Financial acumen and comfort partnering with Finance, Legal and IT.
  • Executive presence with the ability to influence cross-functional senior leaders.
  • Experience in technology-enabled, media, entertainment, or comparable industries.

About the Team

The People Experience Team is committed to creating a workplace where every team member feels supported, valued, and inspired.

We partner with leaders to foster a culture of care and excellence—equipping them to guide and empower their teams throughout every stage of the employee journey. As a global function, we focus on developing great leaders, strengthening culture, enabling clear communication, and making HR processes simple, seamless, and people-centered.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

We are considering applicants for our Los Angeles location.

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - Los Angeles, CA

$183,000 - $230,000 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Kaizen. We have a growth mindset committed to constant forward progress.

  • Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

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