Back to jobs
New

Director of Content Operations, Korea

Seoul, Seoul, South Korea

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As the Director of Content Ratings, Korea, you will lead the strategy, execution, and continuous evolution of Crunchyroll’s ratings and compliance operations in Korea.

You will be accountable for the end-to-end ratings ecosystem, including regulatory alignment, operational workflows, tooling, and team performance, ensuring scalable, high-quality delivery across simulcast and catalog content.

This role is both a strategic and operational leader, responsible for setting regional direction, managing a team of ratings and metadata professionals, and representing Crunchyroll with external regulatory bodies such as the KMRB.

You will partner closely with global Content Operations, Localization, Legal, and Marketing to ensure content is launch-ready, compliant, and aligned with audience expectations.

Key Responsibilities: 

  • Define and lead the ratings and compliance strategy for Korea, ensuring alignment with global standards and regional regulatory requirements
  • Establish scalable frameworks, policies, and governance models for ratings and metadata operations
  • Drive continuous improvement of workflows, tools, and systems to support high-volume global content delivery
  • Own regional KPIs, SLAs, and quality metrics related to ratings accuracy, timeliness, and compliance
  • Build, lead, and develop a high-performing team of ratings and metadata professionals
  • Set clear goals, provide ongoing coaching, and support career development for team members
  • Establish quality control mechanisms and performance standards across the team
  • Ensure appropriate resourcing and workforce planning to meet business demand and growth
  • Oversee end-to-end ratings workflows for simulcast and catalog content
  • Ensure consistent application of KMRB ratings and internal standards across all titles
  • Implement robust QA processes to maintain metadata integrity and ratings accuracy at scale
  • Drive cross-functional alignment to ensure seamless handoffs across Content Ops, Localization, and Distribution
  • Serve as the primary point of contact and representative for Crunchyroll with the KMRB and other relevant regulatory bodies
  • Ensure full compliance with Korean content regulations, youth protection laws, and evolving policy requirements
  • Monitor regulatory changes and proactively adapt internal processes and policies
  • Partner with Legal to assess risk and ensure appropriate escalation frameworks are in place
  • Act as a key regional leader interfacing with global stakeholders across Content Operations, Marketing, Product, and Legal
  • Influence upstream and downstream workflows to ensure ratings and compliance are embedded early in the content lifecycle
  • Provide expert guidance on sensitive or high-risk content decisions to senior leadership
  • Own and evolve ratings and metadata systems (e.g., Airtable, internal tools) to support operational scalability
  • Leverage data to identify trends, risks, and opportunities for process optimization
  • Deliver regular reporting and insights to leadership on performance, risks, and operational health

About You

  • 12+ years of experience in broadcast/streaming content rating
  • 2+ years of experience leading teams or managing complex operational functions at scale
  • Experience with KMRB self-rating policies and procedures, including completion of KMRB training
  • Experience with youth protection policies and programs
  • Experience with global ratings systems is a plus
  • Demonstrated ability to operate at both strategic and operational levels, translating business goals into scalable execution
  • Strong critical thinking and analytical skills
  • Proven ability to manage a high volume of projects with competing deadlines
  • Executive presence with the ability to influence senior stakeholders and represent the organization externally
  • Fluency in English and Korean
  • Must be comfortable discussing sensitive and potentially offensive subject matter with senior leadership and external stakeholders
  • Ability to collaborate cross-functionally across departments to drive company initiatives
  • Proficient with databases (Airtable preferred) and working with large datasets
  • Experience driving operational improvements through systems, tooling, or automation is strongly preferred

    This role requires screening content that may be sensitive or offensive to certain audiences.

About the Team

The Content Ratings team is responsible for ensuring that all content on the Crunchyroll platform adheres to our internal standards and complies with any legal/regulatory requirements in the countries where we operate. Our goal is to provide our audiences with content ratings and advisories to help them make informed viewing choices. 

The team embodies Crunchyroll’s collaborative spirit and operates at the intersection of compliance, content operations, and audience trust, playing a critical role in enabling scalable global content distribution while mitigating regulatory and brand risk.

#LifeAtCrunchyroll #LI-remote 

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Kaizen. We have a growth mindset committed to constant forward progress.

  • Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Create a Job Alert

Interested in building your career at Crunchyroll, LLC? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Please provide the URL to your LinkedIn profile. 

Select...
Select...
Select...

This question is optional and it is a private field. Answers may only be viewed by members of our Talent Attraction team. 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Crunchyroll, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.