Cloudkitchens, Associate Operations Manager - San Diego

Welcome to Cloudkitchens!

Build your career and innovate the future of food!

We are hiring for ambitious technology startups building the next generation of food delivery. The ghost kitchen industry is currently in hyper-growth mode looking for rock-stars to work at their facilities. They are constantly growing and innovating in the space and are looking for driven and excited people who can help build out the role and help grow the business and function!

Our many ghost kitchen facilities are looking for a Associate Operations Manager: leaders of their hourly staff members(except our self-processing facilities) and main point of contact of the facility to address any maintenance issues from the kitchens as well as assist the hourly team members who are mainly spending their time moving orders; handling some administrative and customer support, as well as general maintenance and repairs in the facility.

What you’ll do

As an Associate Operations Manager at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Responsibilities: Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Building Repair and Maintenance:

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Health and Cleanliness:

• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.

Customer Support and Retention:

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic:

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Key Qualifications

• Strong leadership and communication skills
• Experience in operations management or related field
• Ability to analyze data and make strategic decisions
• Proficiency in project management tools and software
• Knowledge of supply chain and logistics processes
• Not being afraid of getting your hands dirty when needed

We are an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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