Customer Success Manager - Madrid

🚀 Join the Food Revolution with CloudKitchens!

At CloudKitchens, we’re not just another tech company — we’re reinventing the restaurant industry.

We turn underutilised properties into high-tech smart kitchens that empower food entrepreneurs to thrive in delivery-first dining. From bold first-time founders to the world’s most recognisable QSR brands, we help restaurateurs serve better food, faster and more affordably, while revitalising neighbourhoods and creating jobs along the way.

We’re scaling fast in Madrid — and we’re on the hunt for ambitious talent

As a Customer Success Manager, you'll be a pivotal strategic partner to our most valued customers. You'll drive their long-term success, engagement, and expansion, ensuring they maximize value from our products and services within the dynamic F&B industry.

• 🤝 Build Strategic Partnerships: Cultivate and nurture long-term relationships with high-value (mid-market/enterprise) customers, acting as their trusted advisor.
• 💡 Deliver Business Insights: Leverage tools, data, and insight to prove value, deep product knowledge, and the ability to coach their restaurants in improving their overall business operations.
• 📈 Drive Revenue Growth: Strategically upsell and cross-sell our products and services, ensuring customers fully utilize our offerings and successfully expand their business. Leverages data, deep product knowledge, and commercial acumen to charismatically up and cross-sell.
• 👂 Champion Product Evolution: Close the loop between our customers and our product, quantifying and translating customer feedback into product requests to ensure our product evolves with customer needs.
• 🔍 Solve Complex Challenges: Systematically identify problems and opportunities, proposing effective, data-driven solutions.

What We’re Looking For

• Proven ability to build and maintain strong relationships, demonstrating exceptional customer obsession and empathy.
• Highly data-driven with strong analytical skills and a creative problem-solving mindset.
• Demonstrated commercial acumen with a track record of successful upselling and cross-selling.
• Resilient, process-driven, and capable of handling customer escalations effectively.
• Excellent communication skills, with the ability to conduct compelling presentations and influence stakeholders.
• Fluent in English and Spanish (written and spoken).

Why Join Us?

• Work at the intersection of food, tech, and real estate
• Be part of a rocketship company changing the way the world eats
• Competitive base salary
• Make a real difference in local food ecosystems
  
  

📍 Location: Madrid

🕐 Type: Full-Time | On-site

Ready to transform the food delivery world with us?

Apply now and let’s shape the future of food, together.