Customer Success Manager, CloudKitchens - Madrid

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

As a Customer Success Manager, you'll be a pivotal strategic partner to our most valued customers. You'll drive their long-term success, engagement, and expansion, ensuring they maximize value from our products and services within the dynamic F&B industry.

• Build Strategic Partnerships: Cultivate and nurture long-term relationships with high-value (mid-market/enterprise) customers, acting as their trusted advisor.
• Deliver Business Insights: Leverage tools, data, and insight to prove value, deep product knowledge, and the ability to coach their restaurants in improving their overall business operations.
• Drive Revenue Growth: Strategically upsell and cross-sell our products and services, ensuring customers fully utilize our offerings and successfully expand their business. Leverages data, deep product knowledge, and commercial acumen to charismatically up and cross-sell.
• Champion Product Evolution: Close the loop between our customers and our product, quantifying and translating customer feedback into product requests to ensure our product evolves with customer needs.
• Solve Complex Challenges: Systematically identify problems and opportunities, proposing effective, data-driven solutions.

What We’re Looking For

• Proven ability to build and maintain strong relationships, demonstrating exceptional customer obsession and empathy.
• Highly data-driven with strong analytical skills and a creative problem-solving mindset.
• Demonstrated commercial acumen with a track record of successful upselling and cross-selling.
• Resilient, process-driven, and capable of handling customer escalations effectively.
• Excellent communication skills, with the ability to conduct compelling presentations and influence stakeholders.
• Fluent in English and Spanish (written and spoken).

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Madrid office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CloudKitchens. 

Ready to join us as we serve those who serve others?