Accounts Receivable Associate - Makati City

Job Title: Accounts Receivable Associate

Location: Makati City - Office 114 Valero St (Office based)

Job Overview:

We are seeking a highly motivated Accounts Receivable Associate to join our growing Global Support Team. In this role, you’ll provide day-to-day operational support, manage service delivery within SLAs, and help maintain world-class processes and documentation across teams. This role is ideal for someone who thrives in a collaborative, high-growth environment and enjoys solving problems, driving compliance, and delivering exceptional internal customer service.

Key Responsibilities:

• Collaborate with internal and external customers to resolve inquiries within defined service level agreements (SLAs)
• Manage daily operations and ensure KPIs and compliance standards are consistently met.
• Fulfill basic reporting needs by accurately extracting and organizing data from internal sources
• Act as a go-to contact for questions related to internal programs and policies; escalate issues when necessary
• Maintain accurate, up-to-date documentation for processes, policies, and internal FAQs
• Partner with teams to optimize workflows and identify opportunities for process improvement
• Take ownership of additional ad-hoc projects as assigned

Required Skills & Knowledge:

• Familiarity with data tools like Excel or Google Sheets (VLOOKUP, basic reporting functions, etc.)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced, service-driven environment
• A proactive, solutions-focused mindset with the ability to escalate and resolve issues effectively
• Previous experience with shared services tools like Jira, ServiceNow, or Workday is a plus

Experience & Qualifications:

• 1–3 years of relevant work experience in a support, operations, or shared services function
• Bachelor’s degree preferred
• Experience in a high-growth international tech environment is a strong advantage
• Demonstrated ability to follow and improve upon established business processes
• Track record of managing documentation and providing internal support with a customer-focused mindset

What We Offer:

• Competitive salary and benefits package
• 411 PHP daily transportation allowance
• Opportunities for career growth and development
• A creative and supportive team culture

What Else You Need To Know

This is an onsite role based in our Manila office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. Looking forward to sharing more about a Career of Substance at City Storage Systems!

Ready to join us as we serve those who serve others?