Global Benefits Manager, CloudKitchens - Los Angeles

About Us

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

Position Overview

We’re looking for a passionate and driven Global Benefits Manager and Center of Excellence Leader who brings deep operations and program management experience and a love for designing people-centric programs. You’ll own the end-to-end lifecycle of our global benefits programs and lead our Center of Excellence to drive consistency, innovation, and operational excellence at scale

Key Responsibilities

• Lead the Global Benefits COE
• Act as the go-to operational expert and leader on benefits programs: build playbooks, templates, and service-delivery standards.
• Coach and enable regional analysts through regular cadences, training materials, and shared best practices.
• Design & Run People-First Programs
• Translate high-level HR and business goals into tangible, scalable benefits offerings; Global consistency and localization where it matters
• Map processes end-to-end, identify friction points, and iterate on workflows to elevate employee experience.
• Data, Benchmarking & Strategic Analysis
• Build dashboards and run deep-dive analyses to monitor utilization, cost trends, and satisfaction metrics and drive data-informed decisions
• Lead quarterly market research to ensure our programs remain competitive, compliant, and aligned to regional needs.
• Cross-Functional Collaboration
• Partner with HRBPs, finance, legal, and business leaders to gain alignment on program design and rollout.
• Drive change management: craft clear, engaging communications (town halls, FAQs, localized guides).
• Vendor & Renewal Management
• Oversee multi-country renewals—coordinating timelines, budgets, and compliance checks.
• Negotiate service agreements, set SLAs, and conduct regular business reviews with carriers and external partners.
• Compliance & Risk Monitoring
• Stay informed on global labor laws, data-privacy requirements, and regulatory changes ensure our programs and decisions are compliant
• Advise on local nuances and ensure program documentation and operations meet legal standards.
  
  

Qualifications

Must-Haves

• Bachelor’s degree in Business, Operations, Organizational Behavior or related field.
• 7–10 years of total work experience, including 4–6 years in operations management, people operations or data-driven HR generalist roles 
• Exceptional analytical and strategic thinking—comfortable analyzing data, testing hypotheses, and making data-informed recommendations
• Demonstrated passion for designing and running employee programs 
• Strong project management skills, able to juggle multiple global initiatives and timelines
• Outstanding communication and interpersonal skills, with a track record of influencing without direct authority
• Familiarity with HRIS platforms, basic BI or reporting tools, and process-mapping techniques
• Experience working across multiple regions internationally

Nice-to-Haves

• 2+ years in benefits program design or administration—ideally with some global scope.
• Hands-on experience negotiating renewals and managing broker or carrier relationships.
• Knowledge of international labor laws, compliance frameworks, or data-privacy regulations.
• Certifications such as PMP, SHRM-CP, or PHR.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CloudKitchens. 

Ready to join us as we serve those who serve others? 

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