Global Benefits Manager

About Us

At CloudKitchens, we are revolutionizing the food industry by providing innovative kitchen solutions for restaurants and food entrepreneurs. Our mission is to empower culinary creators to thrive in a dynamic and growing market. We believe our team is our greatest asset, and we are dedicated to fostering an environment where everyone can succeed.

Position Overview

We’re looking for a passionate and driven Global Benefits Manager and Center of Excellence Leader who brings deep operations and program management experience and a love for designing people-centric programs. You’ll own the end-to-end lifecycle of our global benefits programs and lead our Center of Excellence to drive consistency, innovation, and operational excellence at scale

Key Responsibilities

• Lead the Global Benefits COE
• Act as the go-to operational expert and leader on benefits programs: build playbooks, templates, and service-delivery standards.
• Coach and enable regional analysts through regular cadences, training materials, and shared best practices.
• Design & Run People-First Programs
• Translate high-level HR and business goals into tangible, scalable benefits offerings; Global consistency and localization where it matters
• Map processes end-to-end, identify friction points, and iterate on workflows to elevate employee experience.
• Data, Benchmarking & Strategic Analysis
• Build dashboards and run deep-dive analyses to monitor utilization, cost trends, and satisfaction metrics and drive data-informed decisions
• Lead quarterly market research to ensure our programs remain competitive, compliant, and aligned to regional needs.
• Cross-Functional Collaboration
• Partner with HRBPs, finance, legal, and business leaders to gain alignment on program design and rollout.
• Drive change management: craft clear, engaging communications (town halls, FAQs, localized guides).
• Vendor & Renewal Management
• Oversee multi-country renewals—coordinating timelines, budgets, and compliance checks.
• Negotiate service agreements, set SLAs, and conduct regular business reviews with carriers and external partners.
• Compliance & Risk Monitoring
• Stay informed on global labor laws, data-privacy requirements, and regulatory changes ensure our programs and decisions are compliant
• Advise on local nuances and ensure program documentation and operations meet legal standards.
  
  

Qualifications

Must-Haves

• Bachelor’s degree in Business, Operations, Organizational Behavior or related field.
• 7–10 years of total work experience, including 4–6 years in operations management, people operations or data-driven HR generalist roles 
• Exceptional analytical and strategic thinking—comfortable analyzing data, testing hypotheses, and making data-informed recommendations
• Demonstrated passion for designing and running employee programs 
• Strong project management skills, able to juggle multiple global initiatives and timelines
• Outstanding communication and interpersonal skills, with a track record of influencing without direct authority
• Familiarity with HRIS platforms, basic BI or reporting tools, and process-mapping techniques
• Experience working across multiple regions internationally

Nice-to-Haves

• 2+ years in benefits program design or administration—ideally with some global scope.
• Hands-on experience negotiating renewals and managing broker or carrier relationships.
• Knowledge of international labor laws, compliance frameworks, or data-privacy regulations.
• Certifications such as PMP, SHRM-CP, or PHR.

What You Need to Know

This is an onsite role based at our Los Angeles headquarters. We believe that people do their best work when they are together. As a company at the forefront of innovation, we thrive on collaboration and the exchange of ideas. When you're constantly innovating, changing how an industry works, and inventing new products and processes—as we are—you perform better as a team in person. We look forward to sharing more about a fulfilling career at CloudKitchens.