IT Systems Engineer, CloudKitchens - Bogota

Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What You'll Do

• Support Identity & Access Management (IAM) systems and to provide tool administration support 
• Provide support and automation for account provisioning and de-provision process 
• Provide technical support for domain services per requests from various customers and teams. Supports requests can come in the form of phone calls, emails, IMs, and incident tickets 
• Investigate and troubleshoot issues to identify the cause to implement recurrence prevention plans 
• Repair and recover from hardware or software failures; coordinate and communicate with impacted customers via crisis management 
• Apply OS patches and upgrades on a regular basis. Upgrade administrative tools and utilities as needed. Configure/add new services as necessary 
• Develop and maintain installation, design, and configuration procedures and documentation 
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs 
• Perform performance reporting to support capacity planning and hardware lifecycle planning
• Participate in an on-call rotation, providing 24/7 support for all responsible systems during such a rotation 
• Provide professional and responsive communication to the customer, project management, and management inquiries via phone, email, IM and Helpdesk tickets 

What We're Looking For 

• 5-10 years of relevant experience 
• Bachelor's degree in IT or relevant field highly preferred 
• Experience with Mosyle, MacOS, and Microsoft Intune 
• Experience working in a startup setting or newer tech company highly preferred 

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Bogota, Colombia office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

For more information about our privacy policy, please view this link here: css-careers.com/privacy