CS Specialist (Bilingual English/Korean)

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly and effectively to customer inquiries via various communication channels.
• Process orders, forms, applications, and requests efficiently.
• Record detailed customer interactions, transactions, comments, and complaints.
• Collaborate and coordinate with colleagues to ensure seamless customer service.
• Provide feedback to improve the customer service process.
• Strive consistently to ensure customer satisfaction and provide high-quality customer support.

Qualifications

• Bilingual in Korean and English required
•  Ability to remain calm and composed.
• Comfortable and proficient in using computer systems and software. 
• Prior experience in a customer support role is desirable. 
• Strong communication and interpersonal skills. 
• Ability to multitask, prioritize, and manage time effectively.