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Customer Service Specialist I

Chicago, IL

 

Location: Chicago, IL or Joliet, IL 

Employment Type: Full-Time

 

Responsibilities

  • Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
  • Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
  • Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
  • Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
  • Handle customer complaints or concerns in a professional manner and provide effective solutions.
  • Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
  • Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
  • Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices. 
  • Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

 

Preferred Qualifications

  • Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
  • Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
  • Comfortable using company software and databases to manage communications with drivers and customers.
  • Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
  • Excellent verbal and written communication skills. 
  • Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
  • A reliable team player with a collaborative and customer-first mindset.
  • Bilingual in Korean and English.

 

The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.

 

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