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Customer Service Specialist
Compton, CA
Location: 19431 S. Santa Fe Ave., Compton, CA 90221
Type: Full-Time
Salary Range: $55,000 - $65,000 per year, depending on experience
Responsibilities
- Customer Communication
- Provide and confirm transportation schedules (pickup/delivery ETA)
- Receive and reflect customer requests (e.g., special storage, equipment needs)
- Notify and coordinate in advance/in hindsight regarding delays, layovers, oversize issues
- Order Management
- Manage shipping requests and Scheduling
- Create and track orders based on reference numbers(B/L, CNTR #)
- Secure appointment slots at terminals
- Share and re-coordinate immediately in case of chages or cancellations
- Field Operations Support
- Deliver driver instructions
- Share checklists for yard/terminal in-out operations
- Report and identify responsibilities when damage occurs
- Documentation & System management
- Collect and share documents with customers (POD,BOL, invoices, etc.)
- Update tracking information
- Summarize flip fees and any other additional cost for customer explanation
- Problem Solving & Improvement
- Identify and report causes of dry runs, miscommunication, and delays
- Draft improvement plans and share internally/customers
- Support safety and compliance reporting
Qualifications
- Minimum 1 year of relevant work experience preferred.
- Interpersonal skills and ability to communicate professionally
- Must have experience working with Excel
- Must be detailed oriented and organized with the ability to prioritize
- Must be a team player and also be able to work independently
- Strong verbal and written skills along with good interpersonal and organizational skills Ability to focus and work in a high paced multi-tasking environment
- May have travel to job site and port/CFS facilities
- Proficient in Korean & English required
Benefits
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Paid Holiday(s)
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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